Summary
Overview
Work History
Education
Skills
Timeline
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Judith Severino

Valparaiso

Summary

Dynamic professional with a proven track record at UBS Financial Services, excelling in client onboarding and effective problem-solving. Recognized for enhancing client satisfaction through strong interpersonal skills and conflict resolution. Adept at utilizing CRM software to streamline processes and deliver exceptional service, fostering lasting client relationships.

A dedicated client service professional with comprehensive experience in managing client accounts and delivering exceptional service. Known for enhancing client relationships and driving team performance. Committed to adaptability and achieving consistent results through strong collaborative efforts.

Experienced with client relationship management, problem resolution, and team leadership. Utilizes effective communication and organizational skills to enhance service delivery. Track record of fostering strong client relationships and ensuring client satisfaction.

Overview

27
27
years of professional experience

Work History

Sr. Client Service Associate

UBS Financial Services
09.2008 - Current
  • Assisted clients with inquiries and service requests to ensure satisfaction.
  • Collaborated with team members to enhance client support processes.
  • Utilized CRM software to track client interactions and manage account information.
  • Coordinated communication between clients and internal departments for seamless service delivery.
  • Resolved client issues by identifying root causes and implementing effective solutions.
  • Developed knowledge of company services to effectively address client needs and concerns.

Sales Assistant

Morgan Stanley
08.1998 - 09.2008
  • Assisted customers with product selection, ensuring high levels of satisfaction and repeat business.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
  • Developed knowledge of product features and benefits, enhancing customer engagement and sales effectiveness.
  • Collaborated with team members to execute promotional events, driving foot traffic and increasing sales opportunities.
  • Trained new staff on operational procedures and customer service techniques, fostering a collaborative work environment.
  • Resolved customer inquiries and complaints efficiently, building strong relationships through effective communication skills.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Education

High School Diploma -

Mother of Sorrows
Blue Island, IL

Skills

  • Team leadership qualities
  • Effective problem solving
  • Time management mastery
  • Conflict resolution
  • Decision-making prowess
  • Client onboarding expertise
  • Strong interpersonal skills
  • Retirement needs
  • Client onboarding
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Sr. Client Service Associate

UBS Financial Services
09.2008 - Current

Sales Assistant

Morgan Stanley
08.1998 - 09.2008

High School Diploma -

Mother of Sorrows

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Judith Severino