Judline Schofield

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.