Jugal Bharadwaj
Mangaldai
Summary
Hardworking and passionate job seeker with strong organizational skills and a proven track record of driving customer satisfaction and operational efficiency, eager to secure a position to help achieve company goals.
Overview
13
13
years of professional experience
Work History
Trading Analyst
Self Employed Services
08.2018 - Current
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Offered competitive commercial banking solutions and retail financing options.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Senior Guest Service Associate
The Zuri Whitefield
02.2015 - 04.2018
- Handled end-of-day reports, drawer balance and night audit.
- Managed and double-checked current and projected occupancy statistics.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Guest Service Associate
The Zuri Whitefield
01.2013 - 02.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Maintained high level of professionalism and discretion when dealing with guests.
Industrial Trainee
The Park Kolkata
10.2011 - 02.2012
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered hotel phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Education
Bachelor of Science - Hotel Management, Catering Technology & Tourism
IHRM
Kolkata, India06.2012
Bachelor of Arts -
MANGALDAI COLLEGE
Mangaldai, India03.2012
Skills
- Customer Service skills
- Team management and leadership
- Budget Management
- Event planning and execution
- Staff training and development
- Cost control and reduction
- Customer satisfaction program development
- Efficiency Improvement
- Conflict Resolution
- Negotiation skills
- Quality Assurance
- Performance Evaluation
- Strategic Planning
- Communication Skills
- Problem-solving Skills
- Time management Skills
- Attention to detail
- Adaptability and flexibility
- Knowledge of hospitality industry trends
- Ability to work under pressure
- Decision-making skills
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Assamese
Advanced (C1)
Timeline
Trading Analyst
Self Employed Services
08.2018 - Current
Senior Guest Service Associate
The Zuri Whitefield
02.2015 - 04.2018
Guest Service Associate
The Zuri Whitefield
01.2013 - 02.2015
Industrial Trainee
The Park Kolkata
10.2011 - 02.2012
Bachelor of Science - Hotel Management, Catering Technology & Tourism
IHRM
Bachelor of Arts -
MANGALDAI COLLEGE
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