Summary
Overview
Work History
Education
Skills
Timeline
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Jugal Joshi

Jugal Joshi

Technology Leader | Shaping Scalable Systems | Builder of Impact-Driven Teams
Bangalore City

Summary

As a seasoned technical leader with over 11+ years of experience, I have a proven track record of designing, planning, and implementing highperforming web applications at scale. My expertise lies in Python on Django, NodeJS with the Express framework, as well as Kubernetes and Kafka. But more than just technical skills, I am passionate about building and improving Engineering culture and processes. As a result, I am adept at fostering a collaborative environment that empowers teams to deliver innovative solutions efficiently and effectively.

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education

Work History

Senior Engineering Manager

Bigbasket.com
04.2025 - Current
  • Built and scaled high-performing engineering teams, transforming one into an “autopilot” mode with strong autonomy and ownership, and establishing another focused on platform stability, delivering multiple high-ROI initiatives within 8 months.
  • Improved system uptime from 97.7% to 99+% by implementing auto traffic drop systems, intelligent caching, fallback mechanisms, and circuit breakers—preventing major incidents and ensuring seamless operations.
  • Achieved cost savings by replacing third-party attribution tools with an in-house solution and optimizing Kubernetes infrastructure costs.
  • Led the platform redesign for App 3.0, building the reusable Assets & Pagebuilder framework that enabled rapid content updates by non-engineering teams.
  • Spearheaded LLM-powered features, including recipe generation, event-based catalog selection, and context-aware search across the app—enhancing personalization and user engagement.
  • Delivered key product features like Single Door, Multi-SA flow, LOB navigation, and search suggestions with minimal defects and high business impact.
  • Drove 25% reduction in infrastructure costs through DB optimization, deployment splits, API efficiency, and resource-aware scaling.
  • Institutionalized automation and release excellence, leading adoption of regression/unit testing, canary deployments, LaunchDarkly-based A/B testing, and automated rollback alerts via Jenkins.
  • Reduced on-call escalations and improved production readiness by formalizing SOPs, enhancing incident response, and ensuring reliable weekend support coverage.
  • Mentored future leaders and engineers, setting up structured onboarding, internship pathways, and a culture of accountability and continuous learning.

Engineering manager

Bigbasket
09.2021 - 03.2025
  • Led a team of 18 engineers in developing high-throughput APIs and scalable software solutions aligned with product requirements and timelines.
  • Delivered key product features 10% ahead of schedule, enabling seamless client integration and providing sufficient time for pilot testing and customer satisfaction analysis.
  • Scaled the team from 5 to 18 members, establishing a structured performance review and continuous feedback process to support growth and retention.
  • Achieved 99%+ system stability over two years, successfully delivering a project that served over 1 million effective users.
  • Reduced average API response time from 1.5 seconds to 500–800 ms, significantly enhancing user experience and supporting monthly traffic growth of 1M+ users.
  • Lowered the defect rate by 80% within one year by implementing agile methodologies and improving quality assurance practices.

Team lead & Principle Engineer

Bigbasket
09.2017 - 09.2021
  • Designed and developed multiple microservices from scratch, including the migration of legacy features from a monolithic architecture.
  • Introduced Bigbasket's first Node.js assembler service, reducing end-user response time by 60%.
  • Led resource optimization initiatives across Kubernetes clusters, improving service uptime by 10% per quarter while continuing to fulfill core engineering responsibilities.
  • Played a key role in establishing the on-call process, ensuring P0 issues were resolved within 4 hours, enhancing incident response efficiency.
  • Developed and deployed a horizontal service metrics platform, now used company-wide to monitor team performance and identify bottlenecks.
  • Designed and documented a standardized logging and response structure for all Bigbasket services, improving observability and debugging consistency across teams.

Android & Python API Developer

Bigbasket
09.2013 - 09.2017
  • Designed and developed the BigBasket Android application from scratch with a 2-member team, laying the foundation for its mobile commerce platform.
  • Integrated multiple payment gateways including HDFC, Paytm, Mobikwik, and PayU, handling both client- and server-side implementations.
  • Built custom features such as image upload and intelligent search to enhance user experience.
  • Developed the Bundle Pack Products module and implemented dynamic mobile screens to support flexible product displays and promotions.
  • Designed and optimized RESTful APIs to ensure fast, scalable communication between mobile and backend systems.
  • Implemented Google Cloud Messaging (GCM) for real-time server-to-device notifications across the app.

Education

Bachelor - Computer Science

Govind Ballabh Pant Institute of Engineering & Technology
Ghurdauri, Uttrakhand

Skills

Python, NodeJS & JAVA

Timeline

Senior Engineering Manager

Bigbasket.com
04.2025 - Current

Engineering manager

Bigbasket
09.2021 - 03.2025

Team lead & Principle Engineer

Bigbasket
09.2017 - 09.2021

Android & Python API Developer

Bigbasket
09.2013 - 09.2017

Bachelor - Computer Science

Govind Ballabh Pant Institute of Engineering & Technology

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Jugal JoshiTechnology Leader | Shaping Scalable Systems | Builder of Impact-Driven Teams