Summary
Overview
Work History
Education
Proud Of
Personal Information
Languages
Certification
Languages
Timeline
Generic

Jugal Shroff

Thane

Summary

Working as an Application Solution consultant since the last 4 years. Implementation engineer of Advance Process Automation and NICE WFM (IEx) along with implementation taking care of Support as well., Good knowledge of NICE engage. I'd appreciate it if you could quickly deliver the project with minimum OEM support. Overall experience is 19 years in other domains at different levels of organisational hierarchy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Engineer Cloud Operations

Verint CES India Pvt Ltd
Bangalore
12.2020 - Current
  • Streamlined existing processes using advanced automation tools.
  • Monitored performance metrics to identify areas of improvement.
  • Improved efficiency by developing innovative technologies and systems.
  • Performed testing to determine functionality or optimization.
  • Developed new methods of automation for existing processes.
  • Analyzed complex problems and formulated creative solutions.
  • Implemented best practices in engineering standards and procedures.
  • Evaluated current systems for potential upgrades and enhancements.
  • Worked with cross-functional teams to achieve goals.
  • Leveraged [Software] skills to input and compile data gathered from various sources.

Senior WFM Executive

Serco BPO
09.2012 - 11.2014
  • Real time queue monitoring, controlling unscheduled breaks, monitoring scheduled adherence.

Corporate WFM Executive

Firstsource Solutions Ltd
03.2011 - 09.2012

Sr. WFM Executive

ANI Technologies Pvt Ltd(OLA)
10.2016
  • Driving Service Levels/Answered Levels/AHT on oor through RTQM.

Senior Executive BPMI (WFM)

Ezeego1 Tours & Travels Ltd
10.2015
  • Scheduling and Forecasting through WFM application (Blue Pumpkin).

WFM & Application Solution Consultant

VIS NETWORKS PVT LTD
  • I am working with VIS networks Pvt Ltd since 2016, during my tenure I successfully delivered below projects and still working on few projects and few upgrades of APA.

Education

BSc -

AG Teachers College Ahmedabad

HSC Science -

Nashik Board

SSC -

Nashik Board

Proud Of

  • Physical Organization
  • Creative Thinking, Effectiveness, Productivity
  • Planning
  • Analyzing Issues, Decision Making, Project Management, Strategic Planning
  • Team Work
  • Collaboration, Delegation, Goal Setting, Group Leadership

Personal Information

  • Hobbies: Cricket, Listening Music, Watching Sci-Fi Movies and Super herios movie
  • Title: Application Solution Consultant
  • Date of Birth: 03/10/83
  • Marital Status: Married

Languages

True, True, True, True

Certification

  • Microsoft Certified Database Administrator
  • AWS Certified Solution Architect Associate
  • ITIL Foundation Certified

Languages

Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1

Timeline

Senior Engineer Cloud Operations

Verint CES India Pvt Ltd
12.2020 - Current

Sr. WFM Executive

ANI Technologies Pvt Ltd(OLA)
10.2016

Senior Executive BPMI (WFM)

Ezeego1 Tours & Travels Ltd
10.2015

Senior WFM Executive

Serco BPO
09.2012 - 11.2014

Corporate WFM Executive

Firstsource Solutions Ltd
03.2011 - 09.2012

WFM & Application Solution Consultant

VIS NETWORKS PVT LTD

BSc -

AG Teachers College Ahmedabad

HSC Science -

Nashik Board

SSC -

Nashik Board

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