Jugal Arora

Work History

Magnit Global India Pvt Ltd.

Vadodara

02.2023 - Current

Resolved problems, improved operations and provided exceptional service.
Provided professional services and support in a dynamic work environment.
Learned and adapted quickly to new technology and software applications.
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Worked well in a team setting, providing support and guidance.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Delivered services to customer locations within specific timeframes.
Trained new team members by relaying information on company procedures and safety requirements.

Sapphire Foods India Ltd

Vadodara

02.2022 - 03.2023

Assisted in recruiting, hiring and training of team members.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Trained and guided team members to maintain high productivity and performance metrics.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Rotated merchandise and displays to feature new products and promotions.

Magnit Global India Pvt Ltd

Vadodara

04.2022 - 01.2023

Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Utilized customer service software to manage interactions and track customer satisfaction.

Jubilant Food Works

Gandhinagar

04.2018 - 05.2020

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Grand 3D - A lifestyle Hotel

Bhuj

2014.Mar - 2018.Mar

Greeted and assisted guests by gathering information pertaining to reservations or requests.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Offered appropriate reservation options based on expected attendees when coordinating events.
Increased customer service ratings through personable service.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Prepared monthly resort audits for review.
Created and managed accurate occupancy forecasts and budgets.