Jugal Kishore Arya
Senior Enquiry Associate
Faridabad
Summary
To Work in an Organization amongst skilled and professional individuals, which will also allow me to upskill and gain more experience. where I can use my skills to contribute towards the Organizations goals. Also, to attain a responsible position in the Organization which will help me nurturing a good leadership quality
Overview
7
7
years of professional experience
Work History
Senior Enquiry on Results Officer
British Council Management Services
01.2019 - Current
- Participated in regular meetings with UK management regarding progress updates on current initiatives conducted on weekly including monthly townhall.
- Maintained accurate records related to Senior Examiner work and finances.
- Checking candidate's script for escalation and investigation related cases.
- Managing Escalations related to Speaking Enquiry on Results operation.
- Handles investigation related cases regarding fraud and marks tempering.
- Conducting quarterly monitoring of Senior Examiners
- Handling recruitment of Examiners and Senior Examiner and conducting independent Induction, initial assessment and setting up Examiner/Senior .Examiner on Payment portal.
- Managing Global Contact list for various centres and Global EOR team.
- Supervised subordinate staff in carrying out daily duties and managing the escalations.
- Handling escalations or enquiry raised by Senior Examiners/ Examiners.
- Handling various reports from Integrated Web Administration System regarding Applicants and the request.
- Part of innovation team in assisting with implementation of online functionalities like IELTS on Computer and Video Call supervisor including running pilot for testing for innovation team.
- Conducting Quarterly review of Team's performance
- Scheduling weekly 1 to 1 discussion for weekly evaluations
Customer Associate
Wipro BPS
07.2017 - 02.2018
- Answered customer questions regarding Airtel Broadband
- Providing customer with technical assistance.
- Handling churn related cases
Education
MBA - Operations
NMIMS
Mumbai 05.2001 -
BCOM (Honors) - Commerce
School of Open Learning
Vishwavidyalaya, North Campus 05.2001 -
Skills
Work Coordination
undefinedTimeline
Senior Enquiry on Results Officer
British Council Management Services
01.2019 - Current
Customer Associate
Wipro BPS
07.2017 - 02.2018
MBA - Operations
NMIMS
05.2001 -
BCOM (Honors) - Commerce
School of Open Learning
05.2001 -
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