Jugal Kishore Verma

Responsibilities:

• Managed end-to-end RPA support for Blue Prism and Automation Anywhere bots, ensuring operational stability and timely incident resolution.
• Led a support team of 9 members, coordinating tasks and ensuring adherence to SLAs for bot downtime and issue resolution.
• Developed and implemented standard operating procedures (SOPs) for bot monitoring, issue tracking, and escalation management.
• Collaborated with developers and process owners to identify automation issues and suggest improvements to workflows.
• Ensured successful bot deployment, troubleshooting issues, and providing proactive support to enhance efficiency.
• Conducted regular performance reviews of bots, providing reports and recommendations to management for improvements.
• Troubleshooting, diagnosing, and resolving software and other network and system problems.

• Responsible for diagnosing & resolving Domain, Hosting, Emails SSL & VPS end user's problems
• Handling incoming incidents via the Trouble tickets / E-mail /Phone /Remote promptly and effectively
• Working on a Microsoft Dynamics CRM for Trouble tickets
• MS Exchange configuration provide for various devices like MAC book, android phone, pad and other devices
• Escalating trouble tickets and issues where necessary to concern department & managers
• Taking ownership of problems and tracking them to a successful conclusion
• Provide troubleshooting and Outlook configuration support for client
• Inter departmental coordination
• Complete hosting configuration provided from the beginning to file uploading to makes site live.