juhana Johnson

Bangalore

Summary

Dynamic Customer Service Officer with ICICI Bank, adept at fostering customer loyalty through personalized service and efficient cash transactions. Skilled in CRM software and inbound call management, enhancing satisfaction and retention. Excelled in adapting to new technologies, ensuring seamless transitions. Achieved a 20% increase in repeat business through strategic service recommendations.

Overview

year of professional experience

Certification

Work History

Customer Service Officer

ICICI Bank

12.2016 - 01.2018

Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Assisted call-in customers with questions and orders.

Education

MBA - HUMAN RESOURCE

SHUSHRUTHI INSTITUTE OF MANAGEMENT STUDIES

Bengaluru, India

04.2001 -

Skills

Customer support

Service recommendations

Inbound call management

Data entry

CRM software

Microsoft Excel