Juhi
New Delhi
Summary
Dynamic customer support professional with over a year at BluSmart Mobility Tech, adept at leveraging AI tools like ChatGPT and Freshworks to enhance client satisfaction. Proven problem-solver with exceptional communication skills, I excel in driving customer retention and delivering tailored solutions that elevate experiences and foster loyalty.
Overview
6
6
years of professional experience
Work History
Customer Support Executive
BluSmart Mobility Tech Private Limited
Gurugram
09.2022 - Current
- Ensured Exceptional Client Satisfaction: Delivered top-tier support to customers by addressing their queries, resolving concerns, and furnishing comprehensive product/service information in a professional and courteous manner
- Multichannel Support: Addressed customer inquiries via phone, email, and live chat, maintaining a consistent and timely support presence across a range of communication channels
- Rectification: Demonstrated adept problem-solving skills by identifying customer concerns, carefully analyzing situations, and applying effective solutions with a personal and empathetic approach to fulfill customer needs and ensure their satisfaction
- Technical Support: Supported customers in resolving technical issues by troubleshooting problems and providing step-by-step guidance to address software or hardware-related issues
- Client Input: Gathered and recorded customer input, recommendations, and concerns, then communicated this data to the relevant departments to drive enhancements in our products and services
- Compliance and Policies: Maintained strict adherence to company policies and procedures when managing customer interactions, guaranteeing ethical behavior, safeguarding data privacy, and complying with regulations
- Customer Retention: Executed customer retention initiatives by pinpointing at-risk customers and delivering customized assistance to elevate their contentment and loyalty
- Training and Onboarding Leadership: Undertake comprehensive training sessions designed to facilitate the onboarding and education of new agents
- Floor Operations Supervision and Management: Exercised oversight and management of daily operations on the floor, diligently upholding streamlined workflow, service excellence, and strict adherence to established protocols and standards
- As an experienced customer support expert with over one year of dedicated service, I prioritize gaining a profound understanding of customer needs, and consistently delivering customized solutions
- My effective problem-solving skills are powered by exceptional communication, deep empathy, and solid technical expertise
- I am a dedicated team player, committed to enhancing customer experiences and actively contributing to our team's overall success
Back Office Executive
BMA Wealth Creaters
07.2019 - 06.2020
- Document Verification: Collect all the required documents and verification
- Client Data Entry: Entered and managed client data in the company database
Education
Master of Arts ( Hons ) - Political Science
Delhi University
01.2022
Bachelor of Arts ( Hons ) - Political Science
Delhi University
01.2018
Skills
- AI tools like ChatGPT
- Google Bard
- Freshworks Helpdesk
- Freshworks Freshchat
- Jira
- Zendesk
- Slack
- Excel
- Google Sheets
Hobbies and Interests
- Continuous Learning
- Technology Enthusiast
- Spirituality
- Music
- Artwork
- Reading
Languages
- English
- Hindi
Personal Information
- Date of Birth: 06/05/97
- Marital Status: Single
Timeline
Customer Support Executive
BluSmart Mobility Tech Private Limited
09.2022 - Current
Back Office Executive
BMA Wealth Creaters
07.2019 - 06.2020
Master of Arts ( Hons ) - Political Science
Delhi University
Bachelor of Arts ( Hons ) - Political Science
Delhi University
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