Juhi

Customer Support Executive

BluSmart Mobility Tech Private Limited

Gurugram

09.2022 - Current

Ensured Exceptional Client Satisfaction: Delivered top-tier support to customers by addressing their queries, resolving concerns, and furnishing comprehensive product/service information in a professional and courteous manner
Multichannel Support: Addressed customer inquiries via phone, email, and live chat, maintaining a consistent and timely support presence across a range of communication channels
Rectification: Demonstrated adept problem-solving skills by identifying customer concerns, carefully analyzing situations, and applying effective solutions with a personal and empathetic approach to fulfill customer needs and ensure their satisfaction
Technical Support: Supported customers in resolving technical issues by troubleshooting problems and providing step-by-step guidance to address software or hardware-related issues
Client Input: Gathered and recorded customer input, recommendations, and concerns, then communicated this data to the relevant departments to drive enhancements in our products and services
Compliance and Policies: Maintained strict adherence to company policies and procedures when managing customer interactions, guaranteeing ethical behavior, safeguarding data privacy, and complying with regulations
Customer Retention: Executed customer retention initiatives by pinpointing at-risk customers and delivering customized assistance to elevate their contentment and loyalty
Training and Onboarding Leadership: Undertake comprehensive training sessions designed to facilitate the onboarding and education of new agents
Floor Operations Supervision and Management: Exercised oversight and management of daily operations on the floor, diligently upholding streamlined workflow, service excellence, and strict adherence to established protocols and standards
As an experienced customer support expert with over one year of dedicated service, I prioritize gaining a profound understanding of customer needs, and consistently delivering customized solutions
My effective problem-solving skills are powered by exceptional communication, deep empathy, and solid technical expertise
I am a dedicated team player, committed to enhancing customer experiences and actively contributing to our team's overall success

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