JUHI BHARDWAJ
Navi Mumbai
Summary
Highly motivated Executive Housekeeper with over 10 years of experience in the hospitality industry, specializing in integrating guest services with housekeeping operations. Skilled in leading and training teams, enhancing operational efficiency, and ensuring exceptional guest experiences. Adept at implementing and refining internal procedures to uphold the highest standards of upkeep and service.
Overview
8
8
years of professional experience
Work History
Executive Housekeeper
Trident Agra
Agra
10.2023 - Current
- Leading the housekeeping department for hotel with 135 rooms, managing over 60 team members across shifts.
- Use guest feedback, review scores & surveys to track satisfaction metrics (e.g. NPS, LQA, online reviews) and make improvements.
- Recruited, trained, developed, and evaluated housekeeping supervisors, room attendants, laundry staff, horticulture team and support staff.
- Created staff rosters and schedules aligned with occupancy forecasts and business needs, optimizing productivity.
- Developing and implementing standard operating procedures (SOPs) and quality control checklists for guest rooms, public areas, back‑of‑house, and laundry
- Conducting daily inspections of rooms, corridors, public areas, and heart of house to ensure consistency with brand.
- Managing inventory, supplies, and maintain par stock of linen/uniforms and equipment.
- Controlling departmental expenses and adhered to budget, while ensuring high standards of service.
- Investigating and resolving guest complaints or special requests related to housekeeping promptly and professionally
- Ensuring compliance with health, hygiene, safety and sanitation regulations.
- Preparing reports on departmental performance: occupancy, room status, staff productivity, inventory utilization, and cost control.
- Championed continuous process improvements, cost-saving initiatives, and adoption of new technologies
- Maintaining high staff morale, driving teamwork, conducting regular meetings, and implementing training programs
Assistant Executive Housekeeper
The Oberoi, Mumbai
Mumbai
01.2022 - 10.2023
- Assisted Executive Housekeeper in managing day‑to‑day housekeeping & laundry operations.
- Supervised housekeeping staff of over 90 team members (room attendants, minibar, public area, laundry and support staff).
- Inspected guest rooms, public areas, and back-of-house for cleanliness, safety, and standards.
- Maintained inventory of linens, supplies, uniforms; ensured par stock and placed timely reorders
- Handled VIP guest rooms and long‑stay guests.
- Handled guest requests, complaints, and special demands related to housekeeping, and ensured high guest satisfaction
- Supported budget and cost control for the housekeeping department: monitored expenses, reduced wastage, optimized resources.
Deputy Housekeeper and Hygiene Manager
The Oberoi Udaivilas
Udaipur
11.2019 - 01.2022
- Developed and implemented hygiene and sanitation standards in line with local and national health regulations during Pandemic.
- Conducted regular audits and inspections to ensure compliance with hygiene protocols across departments.
- Provided training to staff on proper hygiene practices and safe handling of cleaning chemicals.
- Monitored and maintained cleanliness standards in food preparation and service areas.
- Collaborated with other departments to address hygiene-related issues and implement corrective actions.
- Managed waste disposal processes, ensuring compliance with environmental and safety standards.
- Liaised with external agencies (Bureau Veritas) for inspections and certifications related to hygiene standards achieving score of 100% in audit.
- Maintained documentation of hygiene audits, training sessions, and compliance reports.
- Oversaw upkeep and maintenance of public areas and event spaces, ensuring adherence to brand standards and guest satisfaction.
- Coordinated housekeeping services for social and corporate events, overseeing setup, upkeep pre and post-event restoration.
- Developed and managed departmental budgets, monitoring expenses, and implementing cost-saving initiatives to maintain financial targets.
- Handled guest requests and complaints related to guestrooms, public areas and events, ensuring high levels of guest satisfaction.
- Managed external vendors ensuring compliance with hotel procedures and service agreements.
Deputy Housekeeper
Trident Hyderabad
Hyderabad
07.2017 - 11.2019
- Led a team of 20 plus housekeeping staff, fostering a culture of excellence and continuous improvement.
- Developed and delivered comprehensive training programs, enhancing team skills and adherence to cleanliness standards.
- Conducted regular performance evaluations, providing constructive feedback and identifying areas for development.
- Implemented and refined internal procedures to optimize efficiency and maintain high service standards.
- Collaborated with other departments to ensure seamless operations and exceptional guest experiences.
- Monitored and managed inventory levels, ensuring availability of necessary supplies and equipment.
- Handled guest feedback and concerns promptly, ensuring high levels of satisfaction.
Education
Post-graduation - Housekeeping Management
The Oberoi Center of Learning And Development
Delhi06-2017
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management
Mumbai05-2015
Higher Secondary Certificate -
Bal Bharthi Public School
Navi Mumbai03-2012
Skills
- Opera Cloud PMS
- System, Applications and Products
- Task management application
- Quality control
- Budget management
- Inventory control
- Customer relationship management
- Process improvement
- Talent development
Date of Birth
02/13/95
Accomplishments
- Women Leadership Programme 2024
- Successfully passed the quarterly hygiene audits conducted by Bureau Veritas with a Platinum Certificate for the hotels till 2022.
- Runner up for CEO Award 2021.
- Gold Medalist for Academic Excellence in Housekeeping Management Programme at The Oberoi Centre of learning and Development, 2017.
- Certified Departmental Trainer since 2017.
- International Business Communication Skills from British Council.
Hobbies and Interests
- Traveling
- Reading Fiction
- Gardening
Timeline
Executive Housekeeper
Trident Agra
10.2023 - Current
Assistant Executive Housekeeper
The Oberoi, Mumbai
01.2022 - 10.2023
Deputy Housekeeper and Hygiene Manager
The Oberoi Udaivilas
11.2019 - 01.2022
Deputy Housekeeper
Trident Hyderabad
07.2017 - 11.2019
Post-graduation - Housekeeping Management
The Oberoi Center of Learning And Development
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management
Higher Secondary Certificate -
Bal Bharthi Public School
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