Proactive and highly motivated customer service professional with over 2.5 years of experience in customer support across fintech and utility domains. Currently serving as a Senior Customer Service Executive at Chinmay Finlease Limited, a fast-growing NBFC offering unsecured personal loans through a digital platform. Unofficially managing and mentoring a team of 10 executives, demonstrating leadership, process adherence, quality assurance, and escalations handling. Proven expertise in live chat, ticket handling, and multi-channel support, with a keen interest in team leadership and operational excellence.