Juhi Singh
New Delhi
Summary
Dynamic Service Coordinator at Cummins Sales and Service, adept at engineer scheduling and service management. Expert in data analysis and billing management, I ensured compliance and optimized resource allocation, enhancing client satisfaction. Proven ability to drive performance improvements while fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Cummins Sales and Service Private Limited
01.2023 - Current
- Engineer Assignment & Scheduling: I coordinated with our team of service engineers, assigning them to client sites based on the nature of the complaint and their expertise, ensuring optimal resource utilization.
- Service Management via Optimus: Utilizing the Optimus platform, I tracked service requests from initiation to closure, maintaining real-time updates and ensuring that all client issues were addressed promptly.
- Data Management & Reporting: I maintained and updated service trackers, exporting data from Optimus to analyze performance metrics and identify areas for improvement.
- Billing & Quotation Preparation: I prepared service quotations and managed billing processes, ensuring accuracy and transparency in all financial transactions.
- Compliance & Audit Coordination: I oversaw the auditing of Job Service Orders (JSOs), ensuring compliance with company standards and regulatory requirements.
Education
MBA -
Lloyd Institute of Management And Technology
Greater Noida01-2024
B.Sc -
Veer Bahadur Singh Purvanchal University
Mau04-2021
Skills
- Engineer scheduling
- Service management
- Data analysis
- Billing management
- Regulatory compliance
- Customer relationship management
Projects
Mini Project: Understanding the Education Industry
- In this project, I explored the education sector to identify its challenges and strengths. I looked into issues like unequal access to quality education, especially in rural areas, and how the digital divide affects online learning.
- On the positive side, I examined how education contributes to personal growth, economic development, and social progress. The project also highlighted the role of technology in enhancing learning experiences. Overall, this study provided insights into how addressing these challenges can lead to a more effective and inclusive education system.
Timeline
Service Coordinator
Cummins Sales and Service Private Limited
01.2023 - Current
MBA -
Lloyd Institute of Management And Technology
B.Sc -
Veer Bahadur Singh Purvanchal University
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