Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juhi Zahra

Hyderabad

Summary

Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.

Previous role as a Consultant at ADP involved thorough background checks and partnering with SMEs to

develop engaging curricula. Quality Assurance Analyst experience at Foundever (Sitel) included coordinating cross-functional teams, resolving customer issues, and overseeing process checks. Core competencies include policies, employee relations, benefits and compensation, payroll administration, talent management, employee engagement, time management, mentoring and training, process improvement expertise, issue resolution, MS Excel, Outlook, and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Talent Analyst

Deloitte
Hyderabad
04.2024 - Current
  • Handled incoming calls from customers seeking talent or finance support on various queries offered by the company.
  • Answered customer inquiries in a timely manner, both over the phone and via email.
  • Adhered to established policies and procedures while providing exceptional customer service.
  • Greeted customers and provided them with assistance upon request.
  • Verified customer information and updated records accordingly.

Consultant

ADP
Hyderabad
11.2023 - 03.2024
  • Conducted reference and background checks on prospective employees.
  • Processed background checks and reference checks prior to extending offers of employment.
  • Conducted background checks on potential hires in accordance with company policies and procedures.
  • Conducted background checks on employees and contractors.

Quality Assurance Analyst

Foundever (Sitel)
Hyderabad
08.2020 - 08.2023
  • Participated in agile development meetings to stay informed of project progress and timelines.
  • Coordinated with cross-functional teams to ensure timely delivery of high-quality products.
  • Provided training and guidance to junior QA analysts on best practices and testing methodologies.
  • Tasked with resolving customer and vendor issues efficiently
  • Oversaw all process checks to ensure that they were done properly and at the correct frequency.
  • Monitored employee performance, provided feedback, and recommended training opportunities.
  • Conducted customer satisfaction surveys, collecting feedback for service improvement.

Education

Bachelor of Commerce - Accounting

Hiitms Degree College
Panjagutta, Hyderabad
11-2023

Skills

  • Policies
  • Employee Relations
  • Benefits and compensation
  • Payroll administration
  • Talent Management
  • Employee engagement
  • Time management
  • Mentoring and training
  • Process improvement expertise
  • Issue resolution
  • MS Excel
  • Outlook
  • Excellent communication skills

Languages

English
Proficient
C2
Hindi
Proficient
C2

Timeline

Talent Analyst

Deloitte
04.2024 - Current

Consultant

ADP
11.2023 - 03.2024

Quality Assurance Analyst

Foundever (Sitel)
08.2020 - 08.2023

Bachelor of Commerce - Accounting

Hiitms Degree College
Juhi Zahra