Juhi Kriti Barwa
Summary
Forward-thinking business Operations Analyst with 7.5 years focused on supporting cross-functional teams to increase productivity and customer satisfaction. Retain strong leadership and interpersonal skills and advance strategic plans. Accomplished professional experience in operations, handling client’s queries through mail and text, data research, sourcing, quality audit of data and project content going live on website. Recognized for the best performance and maintained good relationships with co- workers, agents and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mortgage Operations Analyst
Better, Better Real Estate
06.2021 - 12.2022
- Responsible for scheduling showings for BRE agent
- Maintain daily data matrix of the agents
- Coordinating with client over email and texts for better search
- Streamlined the process with the agents and US team members
- Training employees to use new systems or follow new processes
- Planning and organizing events, staff training, and employee engagement activities
- Training end-users on new reports and dashboards
- Documenting findings, preparing reports, and making recommendations for smoother process
- Creating offer package for review by uploading necessary documents into dotloop i.e inspection reports, settlement statements, closing disclosures
- Managing post-offer process including scheduling inspection, final walk through and closing services
- Communication with vendors and escrow/title, EMD deposit, closing date confirmation
- Preparing reports for the management stating trends, patterns, and predictions using relevant data
- Introducing customer to all Better+ entities and act as a liaison thereby providing the best customer experience
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
- Demonstrated experience in handling large data sets and relational databases
Senior Quality Analyst
OYO Vacation Homes
10.2019 - 05.2021
- Responsible for updating and making projects live on site for homeowners
- Owner of the process of quality check of Europe, UK and US properties
- Led the team of 4 analyst for quality check
- Coordinating with Sales team for better lead generation
- Coordinating with international teams for better business revenue
- Coordinating with Content team to maintain the hygiene of the website
- Handling Business Development Manager (BDM) queries on mail
- Running daily reports for all live properties made in a day
- Handling and assigning tickets raised for creative team on Jira portal
- Handling a team of freelancers for multiple language translations
- Coordinating with the Tech Team for regular updates on the website
- Constant improvisations of the quality of projects on the website Belvilla; in terms of content and accuracy
Senior Executive
Info Edge India Ltd
02.2015 - 09.2019
- Data research for real estate projects PAN India
- Content writing for real estate projects and builders
- Providing process training to new co-workers
- Responsible for creating and updating projects on site for registered clients within the TAT of 3 hours
- Responsible for quality check, handling clients queries through mailbox and call
- Running daily reports in all new products made live onsite
- Prioritizing and managing deadlines of sales request
- Maintaining daily reports of the team and publishing weekly and monthly MIS
- Handling of escalations from sales teams over mails and allocating resources for new creations/upgrades within the TAT
- Preparing briefs and commissioning research and extensive research on Real Estate projects
- Constant improvisations of the quality of projects on 99acres portal; in terms of content and accuracy
- Sourcing real estate projects from various sources and getting them update to the website
- Writing Content for the new projects created on 99acres portal
- Researching through secondary means of data and Social Media platforms as well
- Ex: Facebook, newspaper, brochures, zero search result data among others
- Certified EDGE improvement methodology by undergoing training programs and applying learned concepts
- Certified SEO entry level.
Management trainee
National Thermal Power Corporation, NTPC
06.2013 - 08.2013
- Studied major HRD mechanisms or tools for welfare of the employee
Education
Bachelors - Business
Galgotias University, St. Joseph School
2015
Skills
- Data Analysis
- Quality Check
- Competition Analysis
- MIS Reporting
- Sourcing
- Good Communication skills
- Self-starter with strong problem-solving skills
- Easily acclimatizing behavior to different working condition
Certification
- Theoretical & Practical Understanding of SQL
Timeline
Mortgage Operations Analyst
Better, Better Real Estate
06.2021 - 12.2022
Senior Quality Analyst
OYO Vacation Homes
10.2019 - 05.2021
Senior Executive
Info Edge India Ltd
02.2015 - 09.2019
Management trainee
National Thermal Power Corporation, NTPC
06.2013 - 08.2013
Bachelors - Business
Galgotias University, St. Joseph School
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