Jui Joshi Badkundri
Sr. Solution Consultant ServiceNow Presales
Pune
Summary
A ServiceNow consultant, alongside with extensive knowledge on ServiceNow products and modules, carrying more than 6 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A consultant by domain providing suitable solutions on both Customer centric and Organisation centric elements.
Overview
6
6
years of professional experience
2
2
Years of post-graduation
7
7
Certifications
4
4
Languages
Work History
Sr. Solution Consultant - Presales
DxSherpa Technologies
Pune, India
01.2022 - Current
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Performed proof of concept demonstrations, instructing potential customers on benefits of ServiceNow.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
- Recommended specific ServiceNow products to customers based on unique technical requirements of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Evangelized for updated ServiceNow products following introduction of new features or updated specifications.
- Performed detailed research of customer business structures to accurately tailor ServiceNow to unique needs of each.
- Collected customer satisfaction data via surveys and other measures.
- Designed post-sale training curricula to educate customers on use and maintenance of ServiceNow products.
Sr. Trainer - ServiceNow
DxSherpa Technologies
Pune, India
11.2020 - 02.2022
- Trained over 150 experienced professionals on various modules of ServiceNow.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Arranged testing employees, supervising all planning and logistics.
- Evaluated training needs to improve training quality.
- Provided virtual training and online presentations.
- Managed training center and developed curriculum and training for ServiceNow modules like IT Service Management, IT Asset Management, Discovery, Service Mapping, Hardware and Software Asset Management, Custom Apps, Financial Services Operations.
- Proctored and evaluated tests and sent results on a timely manner.
- Recruited, trained and mentored new instructors.
- Oversaw day-to-day functions of training department.
- Maintained and standardised training programs by providing comprehensive in-house training to new employees and newly graduated and hired officers.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
Senior Technical Trainer
New Horizon Learning Center
Belgaum, KA
01.2012 - 06.2015
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Updated training coursework and requirements according to group and technology changes.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Trained and mentored new personnel hired to fulfill various roles.
Education
Master of Technology (M.Tech) - Computer Science
KLS Gogte Institute Of Technology
Belgaum, Karnataka 06.2017 - 07.2019
Skills
Solution prototypes
Personal Profile
- Diversified experience in working for multi-domain – Manufacturing, Utilities, IT & BFSI
- Directing Pre-Sales activities, including prospecting, lead qualification, understanding customer’s requirements/challenges, demonstration, proposal response, etc.
- An ITIL Expert and a ServiceNow professional, overseen multitude of implementations and operations both from an IT and beyond IT perspective
- A key stakeholder to negotiate ServiceNow partnership on behalf of Organisation or Customers, and be a part of the Alliance group for all communications between the Organisation and ServiceNow
- A driver for ServiceNow partnership program ensuring to sustain and retain the level of partnership, that includes driving the 3C approach
- Proven capabilities in engaging with clients & top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level
- Proven abilities as a trainer and trained over 150 professionals on ServiceNow modules
Certification
ServiceNow Certified System Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr. Solution Consultant - Presales
DxSherpa Technologies
01.2022 - Current
Sr. Trainer - ServiceNow
DxSherpa Technologies
11.2020 - 02.2022
Master of Technology (M.Tech) - Computer Science
KLS Gogte Institute Of Technology
06.2017 - 07.2019
Senior Technical Trainer
New Horizon Learning Center
01.2012 - 06.2015
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