Juin Thakkar
Mumbai
Summary
Dynamic and result oriented professional with 13 years of expertise in managing and growing key client relationships and developing high impact loyalty programs. Proven ability to drive customer retention and satisfaction through strategic account planning, customer engagement and tailored loyalty solutions. Skilled in leveraging data analytics and customer insights to create and optimize loyalty initiatives that maximize revenue, enhance customer experience and strengthen brand loyalty. Adept at cross functional collaboration, managing complex client portfolios and achieving key performance targets. Known for a customer centric approach and string problem solving abilities that drive sustained business growth.
Overview
17
17
years of professional experience
Work History
Lead – Key Account Management & Loyalty
Mahindra Finance
Mumbai
02.2024 - Current
- End to end management of Key accounts, engagement & Loyalty Program
- Managing engagement strategy and specializing in loyalty and retention
- Nurturing and developing relationships with high value clients ensuring satisfaction and promoting long term loyalty through personalized engagement and tailored loyalty initiatives
- Use of various data science tools to monitor account performance and identifying trends, preferences and areas for improvement
- Track key metrics such as account growth, revenue contribution and client satisfaction
- Monitor account profitability, and manage costs to ensure the account is profitable and adds value to the company’s bottom line.
- Conceptualizing and launching loyalty programs, and analyzing and strategizing existing loyalty programs.
- New product development and driving technical requirements (Dealer Chatbot, Dealer Dashboard, Dealer Directory)
- Identify opportunities to expand the relationship with each key account through upselling, cross-selling, or introducing new services.
- Customize solutions for key accounts to provide unique value based on their specific needs, industry trends, and business environment.
- Leading a team of two account managers.
- Working closely with sales, marketing, product development, and customer support to ensure company objectives are met.
- Skilled at tools like Metabase, Tableau, and Power BI.
Strategic Partnership Lead
Loylty Rewardz Pvt. Ltd
08.2022 - 02.2024
- End to end management of Key accounts, engagement & Loyalty Programs –Channel, Banking and Retail (Handling organizations top and strategic accounts)
- Managing engagement strategy and reduction of churn through campaign ROI, customer retention through omni channel campaigns
- Use of various data science tools to ensure reduction on cost of these campaigns and ensure higher efficacy
- Conceptualizing and launching of Loyalty Programs & Analyze and strategize existing loyalty programs
- Omni channel Campaigns include - segmented (active, lapser and dormant) campaigns to drive ATV and sales, driving repeat customer purchases, referral campaigns, customer activation campaigns, focused product campaigns
- New product development and driving technical requirements
- Internal team coordination and leading a team of 2 Account managers
- Leading on new opportunities by driving presentations, negotiation, and contract closures
- Responsible for Renewal with partners/brands
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Skilled at tools like – Metabase, Marketing Automation (MAP), Power BI
Regional Sales Manager
Pine Labs Pvt. Ltd
04.2017 - 08.2022
- Identifying prospective clients, mapping of new market segments & generating business from the existing clientele, thereby achieving the business targets both GTV and NOR for Channel and Retail Loyalty Programs
- Conceptualizing Creating the Loyalty program basis the client requirement for Key Accounts
- Few Top Key Accounts handled-
- Automobile – Volkswagen/Skoda/Audi – Dealer Loyalty Program
- Cement – ACC Dealer loyalty Program – Lakshya /Ambuja Cement dealer program - Aasman
- Paints – Asian Paints dealer loyalty program – Masterstroke / Pidilite dealer loyalty program – Champions Club
- Aviation- Jet Airways Loyalty Program - Intermiles
- Electrical – L&T Smart wireman &Crompton -Konnect Points program for dealers
- BFSI – Reliance General Insurance/Edelweiss Broking Ltd
- Banks – Axis, ICICI
- Monitoring client relationship, engagement & escalation at senior management level
- Conducting competitor analysis by keeping aware of market trends & competitor’s moves to achieve market share metrics
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team of 3 Managers
- Developing & executing high-level pricing strategies, making high-stakes decisions and combat mission-critical business challenges for sales team
- Working on training sales organization in General staffing on strategy
- Track record of acquiring Top MNCs with sizable business revenue in India
- Attained 2 X Total Sales Revenue consecutively for the last 3 years
- Played a key role in winning client confidence and improved business growth
- Acknowledged for setting up processes and MIS for top clients
- Overachieved the top line sales revenue individual target in 3 consecutive years (2018/2019/2020)
- Felicitated for being one of the Champions in the getting maximum number of new clients in a year
Regional Manager – Corporate Sales
Zokudo
Mumbai
09.2016 - 04.2017
- Company Overview: (Ecommerce platform for Rewards & Recognition and gifting solutions)
- Built, develop and manage a client base of corporate accounts for ecommerce-based rewards, recognition solutions and corporate gifting
- Managing business development activities, mapping of new market segments, expand service offering and explore new opportunities within existing & new clients
- Heading marketing vertical for mid-size and large size corporate for entire portfolio of products
- Planning, Budgeting and handling vendor/contractors for negotiation and assuring delivery standards through Corporate SPOC
- Active member for improvement and redefining strategies and upgrades on predefined timeline
- Analyzing market trends and tracking competitor's activities and providing valuable inputs for product enhancement
- (Ecommerce platform for Rewards & Recognition and gifting solutions)
Head - Marketing & Corporate Sales
Richfeel Health & Beauty Pvt Ltd
Mumbai
05.2014 - 12.2015
- Responsible for Budgeting, Planning and implementation of Marketing Plan for Pan India
- Designing and implementing corporate activities, Mall Activation, Exhibitions
- Residential Activities and more for lead generation
- Formulating Business Development in action, Strategizing Market Study through competitor Analysis
- Involved in smooth functioning of PR activity, Print Media planning and vendor dealing for all related sources
- Planning of BTL activities for the brand, which help in achieving the desired sales results
- Training for all Marketing Sources and re-enhancement training at regular intervals
- Crisis Management – Solution provider to all ticket raised from client pertaining to grievances, feedback for all branches (Pan India)
Manager – Sales & Accounts
Adecco India
Ahmedabad
03.2012 - 05.2014
Deputy Manager– Marketing
Endeavor Careers Pvt. Ltd
Ahmedabad
04.2009 - 03.2012
Relationship Manager
Angel Broking Ltd
Ahmedabad
05.2008 - 07.2009
Education
MBA - Finance
CPIMR
03-2008
M.Com -
Gujarat University
03-2006
B.Com. -
Gujarat University
03-2004
HSC -
Mt. Carmel High School
Ahmedabad03-2001
SSC -
Ashok Hall
Kolkata03-1999
Skills
- Strategic Planning
- Key Account Management
- Revenue Generation
- Loyalty Programs
- Service Delivery Management
- Performance Management
- Training & Development
- Team Building & Leadership
- MS Office and Internet Applications
Languages
- English
- Hindi
- Gujarati
Personal Information
Date of Birth: 05/04/83
Accomplishments
Track record of acquiring top MNCs with sizable business revenue in India
Attained 2X total sales revenue consecutively for three years
Consistently exceeded individual target for three consecutive years (2018, 2019, 2020)
Felicitated for being one of the champions in getting the maximum number of new clients in a year
Timeline
Lead – Key Account Management & Loyalty
Mahindra Finance
02.2024 - Current
Strategic Partnership Lead
Loylty Rewardz Pvt. Ltd
08.2022 - 02.2024
Regional Sales Manager
Pine Labs Pvt. Ltd
04.2017 - 08.2022
Regional Manager – Corporate Sales
Zokudo
09.2016 - 04.2017
Head - Marketing & Corporate Sales
Richfeel Health & Beauty Pvt Ltd
05.2014 - 12.2015
Manager – Sales & Accounts
Adecco India
03.2012 - 05.2014
Deputy Manager– Marketing
Endeavor Careers Pvt. Ltd
04.2009 - 03.2012
Relationship Manager
Angel Broking Ltd
05.2008 - 07.2009
MBA - Finance
CPIMR
M.Com -
Gujarat University
B.Com. -
Gujarat University
HSC -
Mt. Carmel High School
SSC -
Ashok Hall
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