Summary
Overview
Work History
Education
Skills
Timeline
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Julia Bowen

Avon

Summary

Dynamic professional with extensive experience at Citizens Bank, excelling in client account management and operational oversight. Proven ability to foster trust through exceptional interpersonal communication, resulting in increased client loyalty. Skilled in cash transaction processing and collaborative teamwork, consistently delivering tailored banking solutions that meet diverse client needs.

Overview

7
7
years of professional experience

Work History

Personal Banker

Citizens Bank
12.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Customer Service Representative Team Lead

Portillo’s
01.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier Team Lead

Fazoli's
03.2021 - 12.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.

Cook

Hotbox
08.2020 - 12.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Library Page

Avon Public Library
04.2018 - 02.2020
  • Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
  • Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
  • Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
  • Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.

Education

Avon High School
Avon, IN

Skills

  • Operational oversight
  • Client support
  • Collaborative teamwork skills
  • Bank teller assistance
  • Client account management
  • Cash transaction processing

Timeline

Personal Banker

Citizens Bank
12.2024 - Current

Customer Service Representative Team Lead

Portillo’s
01.2022 - 11.2024

Cashier Team Lead

Fazoli's
03.2021 - 12.2021

Cook

Hotbox
08.2020 - 12.2020

Library Page

Avon Public Library
04.2018 - 02.2020

Avon High School

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Julia Bowen