Julia Kessler
Columbus
Summary
Dynamic professional with over 3 years of customer service experience at Carver Toyota, excelling in organization and needs facilitation. Proven ability to manage behavior and intervene in crises as a Youth Care Worker, equipping youth with essential coping skills. Committed to achieving goals and enhancing client satisfaction through effective communication and support.
Overview
1
1
year of professional experience
Work History
Youth Care Worker
Bartholomew County Youth Services Center
Columbus, IN
11.2024 - Current
- I assisted youth with obtaining resources such as food, clothing and shelter while they were incarcerated at the center.
- I helped to teach the youth life skills in accordance with individualized treatment plans that were set up for them by probation or other court services.
- I intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents and gave them coping skills that they could utilize in the future.
BDC Representative
Carver Toyota
Taylorsville, IN
07.2024 - 11.2024
- I reached out to potential prospects that had filled out a request online through the direct website or through a third party and set up an appointment with them and a sales professional that best suit their car needs.
- I had a quota that was set for myself and my colleagues and needed to strive to meet that quota every day.
Education
Bachelor of Science - Criminal Justice
Indiana Wesleyan University
Marion, IN04-2026
Skills
- 3 years of customer service experience
- 1 year of behavior management skills
- 3 years of organization and facilitating needs
Timeline
Youth Care Worker
Bartholomew County Youth Services Center
11.2024 - Current
BDC Representative
Carver Toyota
07.2024 - 11.2024
Bachelor of Science - Criminal Justice
Indiana Wesleyan University