Julia Naveen

Dynamic professional with extensive experience at Accenture Pvt Ltd, excelling in transition management and process optimization. Proven track record of enhancing operational efficiency by 25% through strategic project management and effective stakeholder engagement. Adept at leading cross-functional teams and implementing innovative solutions in cloud computing and IT operations. Results-driven IT Operations Manager with a proven track record in transition management and process optimization. Achieved a 20% reduction in transition time and increased operational efficiency by 25% through strategic planning and execution.

• English
• Malayalam
• Kannada
• Tamil
• Hindi

• ITIL – Certified
• Six Sigma – Training Completed
• AWS Solution Architect Associate - Certified

• Associate Transition Manager, Accenture Pvt Ltd, American multinational consumer electronics retailer, 06/01/21, Present, Led the transition of IT and business operations during a major merger, ensuring seamless integration and minimal disruption., Developed and executed comprehensive transition plans, including risk assessments, resource allocation, and stakeholder communication., Implemented process improvements that reduced transition time by 20% and increased efficiency by 15%., Managed cross-functional teams of up to 20 members, providing guidance and support throughout the transition phases.
• Process Improvement Lead, Accenture Pvt Ltd, Pharmaceutical Company, 04/01/18, 05/31/21, Directed initiatives to optimize business processes, resulting in a 25% increase in operational efficiency and a 10% reduction in costs., Conducted in-depth analyses of current workflows, identified bottlenecks, and designed new processes to enhance productivity., Facilitated workshops and training sessions to promote best practices and ensure smooth adoption of new processes., Oversaw the implementation of new technologies and tools to support process improvements and automation., Solid understanding of Agile or Scrum methodology.
• Cloud Migration Project Lead, Accenture Pvt Ltd, Multiple Project, 09/01/16, 03/31/18, Managed multiple projects simultaneously, delivering on time and within budget while meeting client expectations., Created detailed project plans, including scope, schedule, and resource allocation, and ensured alignment with organizational goals., Coordinated with stakeholders to define project requirements, deliverables, and success criteria., Monitored project progress, identified potential risks, and implemented mitigation strategies to address issues proactively.
• BPM Sr. Analyst, IBM India Pvt Ltd, NAB, 01/01/13, 08/31/16, Conducted in-depth process analysis and mapping for banking operations, identifying bottlenecks and areas for improvement in customer service and loan processing., Assisted in the development and implementation of BPM strategies that improved process efficiency by 20% and reduced turnaround times., Supported the deployment of BPM tools, including user training and system configuration, to enhance operational workflows and data accuracy., Monitored process performance and generated comprehensive reports for stakeholders to track progress and outcomes., Contributed to the development of new banking processes and procedures to enhance service delivery and compliance.
• Quality Analyst IT operations, IBM India Pvt Ltd, Multiple Projects, 01/01/09, 08/31/13, Data Analysis: Skills in analyzing data to find trends, track performance, and make data-driven decisions to improve system quality., Process Improvement: Ability to analyze and enhance existing processes, reduce inefficiencies, and implement best practices to improve IT operations., Communication: Strong skills in communicating findings and collaborating with cross-functional teams, including developers, project managers, and other stakeholders., Documentation: Proficiency in creating and maintaining detailed documentation for processes, testing procedures, and issue tracking.