Julia Pena
Chesterton
Summary
Dynamic manager with a proven track record at El Charrito Mexican Grill, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and communication. Successfully cross-trained staff, improving team performance and agility. Recognized for maintaining a safe, organized environment while achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Manager
El Charrito Mexican Grill
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Server
El Charrito Mexican Grill
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Caregiver
At Home Caregiver
06.2022 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Chesterton Senior High School
Chesterton, IN06-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Complex Problem-solving
Timeline
Manager
El Charrito Mexican Grill
08.2023 - Current
Server
El Charrito Mexican Grill
05.2023 - 08.2023
Caregiver
At Home Caregiver
06.2022 - 05.2023
High School Diploma -
Chesterton Senior High School
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