Julia Rivera
Fort Wayne
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
18
18
years of professional experience
Work History
Retail Health Coordinator-Team Lead
cvs health
Fort Wayne
06.2024 - 11.2025
- Directed patient flow during scheduled appointments, ensuring efficient operations as lead coordinator.
- Oversaw scheduling software and EMR systems (Epic), documenting and managing appointments effectively.
- Facilitated team huddles to enhance collaboration and consistency in retail health management functions.
Assistant Manager
Dollar General
fort wayne
04.2018 - 04.2024
- Assisted in daily store operations and maintained high standards of customer service.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Trained new employees on company policies and effective customer interaction techniques.
- Coordinated scheduling for staff to optimize coverage during peak hours.
Administrative Scheduler (w.i.c program)
centro medico
Escondido
03.2008 - 01.2018
- Scheduled patient appointments and coordinated clinic calendars to ensure efficient patient flow.
- Interviewed clients to determine eligibility for WIC benefits and verified demographic, financial, and medical information.
- Entered client data, lab results, and assessments into systems such as ISIS with accuracy and compliance.
- Communicated with patients, families, and clinical staff to confirm appointments and provide program information.
- Supported administrative operations by maintaining records, preparing reports, and assisting with outreach efforts.
- Ensured compliance with HIPAA and organizational standards while handling sensitive patient information.
Education
Some College (No Degree) - General Studies
Palomar College
San Marcos, California, CASkills
- Patient scheduling and EMR systems
- Insurance verification and prior authorization
- HIPAA compliance and confidentiality
- Remote team supervision and training
- Workflow optimization and performance monitoring
- Bilingual communication (English/Spanish)
- Customer service excellence
- Care plan coordination and advocacy
- Cross-training and team facilitation
- Cash handling and POS troubleshooting
- Inventory oversight and merchandising
- Compliance with regulations
- Report preparation and data accuracy
- Microsoft Office Suite proficiency
- Conflict resolution and problem solving
Timeline
Retail Health Coordinator-Team Lead
cvs health
06.2024 - 11.2025
Assistant Manager
Dollar General
04.2018 - 04.2024
Administrative Scheduler (w.i.c program)
centro medico
03.2008 - 01.2018
Some College (No Degree) - General Studies
Palomar College