Julia Todoran
Fort Wayne
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
6
6
years of professional experience
Work History
Hostess
Junk Ditch Brewing Co.
05.2023 - 12.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Maintained a standard of cleanliness within establishment's bathrooms
Server
Willie's Family Restaurant
10.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained a standard of cleanliness within establishments bathroom(s)
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Cashier
Kroger
01.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server/Cashier
T.C.B.Y
03.2019 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
Chung King Express
04.2018 - 02.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Indiana Digital Learning School
Randolph County, IN 05-2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Customer service expertise
- Payment processing
- Hospitality service expertise
- Table bussing
- Special requests handling
- Food running
- Service prioritization
- Organizational skills
- Workflow coordination
- Time management
- Multitasking Abilities
- Ability to use GPS systems accordingly
Timeline
Hostess
Junk Ditch Brewing Co.
05.2023 - 12.2023
Server
Willie's Family Restaurant
10.2022 - 04.2023
Cashier
Kroger
01.2021 - 06.2022
Server/Cashier
T.C.B.Y
03.2019 - 09.2020
Cashier
Chung King Express
04.2018 - 02.2019
High School Diploma -
Indiana Digital Learning School
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