Julianne Smallwood

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.

• Reached out to insurance companies to verify coverage.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Coordinated with nursing staff in patient care.
• Successfully schedule and manage patient appointments and reminder calls. Also Pre registration process to insure all financial information was correct.
• Assisted patients in filling out check-in paperwork.
• Promoted positive work environment.
• Managed schedules, customer service.
• Acted with minimal direction in self-directed capacity.
• Utilized active listening and communication skills to address customer inquiries.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Obtained insurance verification.
• Obtained proper authorization for procedures or tests.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Advanced medical records knowledge

• Managed system conversion and maintained minimal downtime during updates when the office went to Electronic Medical Records by scanning all records in the new EMR system which was Greenway and then Allscripts.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Adhered to all facility, company and legal guidelines.
• Received and routed medical records.
• Accurately pulled patient records for upcoming appointments and procedures.

• Welcomed visitors to office, communicated arrival to team and managed visit expectations.
• Organized patient files and streamlined operations to improve efficiency.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Answered phone calls and messages for 6-physician Obstetrician/Gynecology medical office, scheduling appointments and handling patient inquiries.