Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Allen

Osgood

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

Monon Animal Hospital
07.2024 - 05.2025
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

Professional Dog Trainer

Koda’s Dog Training LLC
01.2019 - 01.2025
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Maintained clean training arena for group classes.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
  • Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
  • Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
  • Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
  • Elevated public safety by training service dogs for individuals with disabilities, ensuring reliable assistance in various settings.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.

Veterinary Assistant

IndyVet Emergency and Specialty Hospital
10.2022 - 11.2023
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted senior staff with blood analyses and physical assessments.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Professional Dog Trainer

Lorenzo’s Dog Training Team LLC
04.2015 - 01.2019
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
  • Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Determined business plan, mission statement, and vision.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Veterinary Technician

Arizona Humane Society
03.2012 - 04.2015
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Restrained animals to protect veterinarians from potential harm.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected cash, card, checks, apple pay, Google pay, Paypal payments, processed transactions and updated relevant records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Associate's degree - Veterinary Technology

Kaplan College
Phoenix, AZ
01.2006

Skills

  • Animal safety
  • Client communication
  • Appointment scheduling
  • Sanitation protocols
  • Diagnostic imaging
  • Client education
  • Reception duties
  • Animal nutrition
  • Patient flow management
  • Procedure support
  • Proficient in Microsoft
  • Reception area maintenance
  • Preventative medicine
  • Parasite control
  • Reception support
  • Multitasking
  • Multitasking Abilities
  • Attention to detail
  • Active listening
  • Excellent communication
  • Problem-solving
  • Organizational skills
  • Wound care
  • Customer service
  • Time management
  • Patient recordkeeping
  • Relationship building
  • Equipment preparation
  • Written communication
  • Microsoft office
  • Customer billing
  • First aid
  • Team building
  • Problem identification
  • Cash drawer balancing
  • Incident reporting
  • Bookkeeping and accounting

Certification

  • Associates in Animal Science
  • Certification of Completion in Dog Training
  • Driver's License November 2023 to December 2029

Timeline

Veterinary Assistant

Monon Animal Hospital
07.2024 - 05.2025

Veterinary Assistant

IndyVet Emergency and Specialty Hospital
10.2022 - 11.2023

Professional Dog Trainer

Koda’s Dog Training LLC
01.2019 - 01.2025

Professional Dog Trainer

Lorenzo’s Dog Training Team LLC
04.2015 - 01.2019

Veterinary Technician

Arizona Humane Society
03.2012 - 04.2015

Associate's degree - Veterinary Technology

Kaplan College

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Julie Allen