Julie Butterfield
Richmond,Indiana
Summary
Experienced with trimming techniques essential for maintaining quality and efficiency in production. Utilizes precision and attention to detail to ensure high standards. Track record of adhering to safety protocols and contributing to team collaboration.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Kroger
Greenville, GA
10.2024 - Current
- Managed daily customer service operations, ensuring high satisfaction levels and efficient issue resolution.
- Trained and mentored new team members on company policies and customer interaction best practices.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Manager on Duty
Goodwill Easter Seals
Eaton, OH
07.2023 - 10.2024
- Supervised daily operations to ensure compliance with organizational policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
General Manager
Dollar General Store
Eaton, OH
07.2017 - 07.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led staff training programs to enhance team performance and customer service skills.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Implemented cost-control measures that improved overall store profitability without compromising quality.
- Developed and maintained strong relationships with vendors to optimize supply chain efficiency.
- Directed marketing initiatives to increase community engagement and drive foot traffic in-store.
- Mentored junior managers, fostering a culture of teamwork and continuous improvement throughout the store.
- Streamlined operational processes, resulting in reduced labor costs and improved service delivery times.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School or GED - Bussiness
Greenville Senior High
Greenville, OH06.1990
Skills
- Trimming techniques
- Cleaning practices
- Production experience
- Packing expertise
- Efficiency improvement
- Plant identification
Timeline
Customer Service Manager
Kroger
10.2024 - Current
Manager on Duty
Goodwill Easter Seals
07.2023 - 10.2024
General Manager
Dollar General Store
07.2017 - 07.2022
High School or GED - Bussiness
Greenville Senior High