Summary
Overview
Work History
Skills
Timeline
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Julie Pierce

Elkhart

Summary

Dedicated sales professional offering extensive experience partnering with customers and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs. Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships. Multi-tasking and self-motivated leader with expertise in expanding network connections. Representative with an aptitude for departmental leadership. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Move-In Coordinator

Hellenic Senior Living
Elkhart
12.2024 - 06.2025
  • Conducted walkthroughs of units prior to move-ins to ensure they were ready for occupancy.
  • Created detailed reports on all aspects of the move-in process, including timelines and costs incurred.
  • Provided customer service support for new tenants throughout their entire moving experience.
  • Coordinated with vendors to ensure timely delivery of furniture and supplies for new residents.
  • Ensured compliance with local laws and regulations regarding tenant rights and rental agreements.
  • Prepared contracts outlining terms and conditions associated with each individual unit's lease agreement.
  • Developed and maintained relationships with building managers to ensure smooth move-in process.
  • Maintained accurate records of all move-ins, including contact information and payment details.
  • Updated online databases with new resident information after each successful move-in.
  • Assisted in developing marketing plans targeting potential renters interested in moving into specific units.
  • Provided assistance to incoming residents with any questions or issues related to their move-in process.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.

Activities Director

Hellenic Senior Living
Elkhart
07.2024 - 12.2025
  • Provided support to families by helping them understand the importance of social engagement for their loved ones.
  • Coordinated with vendors for supplies needed for activities.
  • Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
  • Planned special events for holidays, birthdays, and other occasions.
  • Monitored budget allocations related to programming expenses.
  • Assisted residents with hobbies or crafts such as painting or scrapbooking classes.
  • Created monthly calendars of events to inform staff and residents of upcoming activities.
  • Encouraged residents to participate in recreational activities such as bingo or card games.
  • Researched new ideas for activities based on interests expressed by residents.
  • Organized group outings to local attractions such as museums, parks, and theaters.
  • Visited with residents to provide sensory stimulation and reality orientation.

Volunteer Coordinator

Heartland Hospice
Mishawaka
05.2023 - 07.2024
  • Evaluated feedback from volunteers regarding their experience working with the organization.
  • Set up weekly meetings with volunteers to discuss their progress and challenges.
  • Managed a database of volunteer information.
  • Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
  • Organized training programs for volunteers.
  • Monitored compliance with organizational policies and procedures.
  • Created job descriptions for all volunteer roles.

Director of Sales and Marketing

Brookdale Assisted Living
Granger
02.2022 - 05.2023
  • Developed and implemented sales and marketing plans to maximize profitability.
  • Developed creative content including brochures, videos, website copywriting.
  • Maintained accurate records of all sales activities using CRM software.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Negotiated and closed deals with minimal oversight.

Senior Customer Success Manager

Republic Services
South Bend
02.2020 - 02.2022
  • Actively sought out opportunities for growth within existing accounts through additional offerings or upgrades based on individual needs identified during conversations with clients.
  • Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
  • Monitored customer support tickets in order to identify common problems or issues that need addressing quickly.
  • Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
  • Organized user group meetings between existing customers who could benefit from sharing knowledge about the product and service being used.
  • Conducted regular check-ins with customers to proactively address any potential issues or concerns.

Skills

  • Budget management
  • Customer service
  • Contract preparation
  • Data management
  • Relationship building
  • Effective communication
  • Problem resolution
  • Referral marketing
  • Sales presentations
  • CRM software proficiency
  • Partnership development
  • Key account management
  • Sales performance
  • Influencer partnerships
  • Self motivation

Timeline

Move-In Coordinator

Hellenic Senior Living
12.2024 - 06.2025

Activities Director

Hellenic Senior Living
07.2024 - 12.2025

Volunteer Coordinator

Heartland Hospice
05.2023 - 07.2024

Director of Sales and Marketing

Brookdale Assisted Living
02.2022 - 05.2023

Senior Customer Success Manager

Republic Services
02.2020 - 02.2022

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Julie Pierce