JULIE PARKAR
Mumbai
Summary
Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
AUS- Technical Specialist (VODAFONE)
Tech Mahindra
MUMBAI
11.2021 - 06.2022
- Delivered exceptional customer support by resolving complex technical issues through effective communication skills.
- Executed troubleshooting and diagnostic procedures on company resources.
Call Quality Analyst
INTELENET GLOBAL SERVICES
Mumbai, India
08.2016 - 05.2018
- Assessed recorded conversations to ensure staff followed company procedures throughout calls.
- Analyzed call data to identify trends and areas for improvement across team performance.
- Created detailed reports on audit findings, providing actionable insights for continuous performance improvement.
- Collaborated with management to develop quality assessment criteria for evaluating call center operations.
- Analyzed call recordings to identify areas for improvement in communication skills and product knowledge.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all quality auditing activities.
- Completed regular performance reviews and advised employees on potential improvements.
SR. CUSTOMER SERVICE EXECUTIVE
Serco
Mumbai, INDIA
08.2014 - 04.2016
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Utilized CRM software to track customer interactions and personalize service offerings.
- Dispatched or escalated tasks to appropriate departments for swift resolution.
- Managed inbound customer service calls, efficiently resolving queries and enhancing client satisfaction.
Education
High School Diploma - Ecced
Safal Teacher Traning
Mumbai 06-2026
GED - TEFL/TESOL
Asian College of Teachers
Mumbai 06-2026
GED - Phonics
Safal Teacher Training
Andheri 12-2025
Bachelor of Science - Home Science
S.V.T College
Mumbai2014
Certificate of Higher Education - Science
Vidyanidhi Jr. College of Science
Mumbai -India2011
S.S.C -
St. Joseph's High School
Mumbai- India2008
Skills
Achieved improved customer satisfaction through effective utilization of Salesforce platform Enhanced team productivity by optimizing workflows and automating processes Delivered comprehensive training that increased user proficiency and engagement with the platforms
Analyzed and responded to queries, ensuring timely and effective solutions for users
Handled concurrent tasks within IT systems, maintaining system stability and performance
Demonstrated resilience and adaptability in managing multiple tasks under tight deadlines
Applied foundational knowledge of computer systems to assist in troubleshooting and problem-solving activities
Timeline
AUS- Technical Specialist (VODAFONE)
Tech Mahindra
11.2021 - 06.2022
Call Quality Analyst
INTELENET GLOBAL SERVICES
08.2016 - 05.2018
SR. CUSTOMER SERVICE EXECUTIVE
Serco
08.2014 - 04.2016
Bachelor of Science - Home Science
S.V.T College
Certificate of Higher Education - Science
Vidyanidhi Jr. College of Science
S.S.C -
St. Joseph's High School
High School Diploma - Ecced
Safal Teacher Traning
GED - TEFL/TESOL
Asian College of Teachers
GED - Phonics
Safal Teacher Training