JULIE RODY
Kokomo
Summary
Compassionate and dependable professional with a decade of experience, eager to contribute to a medical team in an office position. Skilled in communication, organization, and providing friendly, efficient support to patients while maintaining confidentiality and care in every interaction.
Overview
14
14
years of professional experience
Work History
Medical Office Specialist
Ascension St. Vincent
2025.11 - 2026.03
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Processed insurance claims accurately, ensuring timely reimbursements for services rendered.
- Trained new staff on office protocols and patient management systems, improving onboarding efficiency.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Coordinator
PT Solutions
2023.06 - 2025.11
- Greet and assist patients and visitors, providing friendly and professional customer service in a fast paced healthcare environment.
- Check patients in and out while verifying and updating all personal, medical, and insurance information.
- Schedule and confirm patient appointments ensuring accuracy and efficiency.
- Process medical record requests and release forms in compliance with HIPAA and company policies.
- Provide office and clerical support across all departments as needed, contributing to smooth administrative operations.
Food Service Worker
Chartwells
2021.08 - 2023.05
- Prepared and cooked nutritious meals and snack in accordance with state and federal nutrition guidelines.
- Maintained a clean, safe, and organized kitchen environment, following all food safety and sanitation guidelines.
- Served children and educators in a friendly, efficient manner, promoting a positive and inviting dining atmosphere.
- Collaborated with staff to ensure timely meal service and accommodate special dietary needs or allergies.
Scheduler
Ascension Oncology
2012.07 - 2020.09
- Scheduled and coordinated patient appointments for oncology consultations, treatments, and follow up visits with accuracy and sensitivity to patient needs.
- Verified insurance coverage, obtained necessary authorizations, and ensured all required documentation was complete prior to appointments.
- Communicated with physicians, nurses, and other clinical staff to optimize scheduling efficiency.
- Utilized electronic medical record systems to enter, update, and track patient information and appointment details accurately and timely.
Education
Haworth High School
Kokomo, INSkills
- Patient Scheduling and Coordination
- Appointment Management
- HIPAA Compliance
- Insurance Verification and Authorizations
- Data Entry
- Office Administration and Clerical Support
- Customer Service and Patient Relations
- Multi line Phone System Management
Timeline
Medical Office Specialist
Ascension St. Vincent
2025.11 - 2026.03
Patient Service Coordinator
PT Solutions
2023.06 - 2025.11
Food Service Worker
Chartwells
2021.08 - 2023.05
Scheduler
Ascension Oncology
2012.07 - 2020.09
Haworth High School