Julie Schuck
Muncie
Summary
Dynamic manager with a proven track record at Indiana University Health, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and performance metrics, achieving departmental goals. Adept at multitasking and fostering collaboration, I am committed to driving team success and delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Manager
Indiana University Health
Muncie
01.2014 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
- Controlled costs to keep business operating within budget and increase profits
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation
Front Office Receptionist
Medical Consultants
Muncie
12.2007 - 08.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail
- Improved customer satisfaction by promptly answering inquiries and providing accurate information
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
Education
High School Diploma -
Highland High School
Anderson, IN05.1991
CNA - Secondary Education
01.1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Attention to detail
- Multitasking
- Excellent communication
- Team development
- Hiring and training
- Managing operations and efficiency
- Performance evaluations
- Verbal and written communication
- Complex Problem-solving
- Coaching and mentoring
- Adaptability and flexibility
Timeline
Manager
Indiana University Health
01.2014 - Current
Front Office Receptionist
Medical Consultants
12.2007 - 08.2013
High School Diploma -
Highland High School
CNA - Secondary Education
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