Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Wolfe

Bloomington

Summary

Dynamic Shift Lead at Pizza Hut with a strong focus on customer service and team motivation. Proven track record in employee training and conflict resolution, enhancing team performance and customer satisfaction. Skilled in cash handling and inventory management, consistently achieving operational excellence and fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Shift Lead

Pizza Hut
03.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Truck organization
  • Inventory

Production Worker

Arbys
08.2024 - 03.2025
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.

QC Inspector

Cook Medical
08.2023 - 07.2024
  • Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
  • Inspected products, components, and materials for defects and compliance with tolerance standards.
  • Improved product quality by conducting thorough inspections and identifying nonconformances.
  • Documented findings and generated reports with data and recommendations.
  • Proposed and implemented improvements to reduce errors and rejected items.
  • Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.
  • Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
  • Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
  • Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
  • Assisted in the development of standardized operating procedures for quality control processes, ensuring consistency across all inspectors.
  • Coordinated with suppliers to establish clear expectations regarding material quality and adherence to specifications, minimizing potential disruptions in production due to substandard materials received from vendors.
  • Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
  • Maintained accurate records of inspection results, providing valuable data for process improvement initiatives.
  • Streamlined inspection processes by utilizing advanced measuring tools and equipment to increase efficiency.
  • Enhanced company reputation for producing high-quality products through diligent inspection efforts.
  • Assisted in the implementation of a new quality management system, contributing to increased efficiency and effectiveness within the inspection department.
  • Supported continuous improvement initiatives by providing expert recommendations on quality control procedures.
  • Operated, calibrated, and maintained testing equipment.
  • Ensured compliance with industry standards by performing regular audits of manufacturing processes.
  • Conducted all paperwork and compute work for each batch inspected.

Group Leader

Baxter Pharmaceuticals
06.2021 - 07.2023
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.

Manager

SUBWAY®Restaurants
02.2016 - 06.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Truck Organization
  • Inventory

Shift Leader Manager

PetSmart
02.2014 - 01.2016
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team,

promoting collaboration and efficient problem-solving

capabilities among staff members.

  • Truck organization
  • Inventory
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
  • Tracked receipts, employee hours, and inventory movements.

Education

GED -

Mooresville High School
Mooresville, IN

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Sales proficiency
  • Work delegation
  • Coaching and mentoring
  • Inventory management
  • Production leadership
  • Cash handling
  • Shift leadership

Timeline

Shift Lead

Pizza Hut
03.2025 - Current

Production Worker

Arbys
08.2024 - 03.2025

QC Inspector

Cook Medical
08.2023 - 07.2024

Group Leader

Baxter Pharmaceuticals
06.2021 - 07.2023

Manager

SUBWAY®Restaurants
02.2016 - 06.2021

Shift Leader Manager

PetSmart
02.2014 - 01.2016

GED -

Mooresville High School
Julie Wolfe