Julienne Cabrini Rowe
Asst. Manager - Operations & Executive Assistant
Gurgaon
Summary
Executive Assistant & Operations Strategist 25+ Years of Cross-Industry Excellence
Results-oriented Executive Assistant and Operations Manager with over 25 years of experience supporting C-suite leadership and driving administrative excellence across diverse sectors. Adept at managing complex calendars, coordinating global travel, executing high-impact events, and ensuring seamless office operations.
Expert in leveraging AI-powered tools (ChatGPT, Claude AI, Gamma, Copilot) to optimize workflows, automate reporting, and enhance team productivity. Known for proactive problem-solving, strategic communication, and cultivating trusted relationships with executives, clients, and vendors.
As an operations strategist, she specializes in performance architecture, scalable workflow design, and executive support. Her core strengths include building automated scorecards, developing SOP systems, mitigating legal risk, and designing branded recognition frameworks that foster transparency, accountability, and growth.
Fluent in English, Hindi, Bengali, and Nepali. Driven and resourceful administrative professional with 25+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
22
22
years of professional experience
Work History
Executive Asst. Cum Assistant Manager - Operations
Habits 365 Greek
Gurugram, Haryana, India
10.2024 - Current
- Manage end-to-end operations for a dynamic creative agency, ensuring seamless workflow across design, production, sales, project & vendor management, client services, and administrative functions
- Coordinate executive calendars, meetings, and strategic planning sessions for the leadership team
- Oversee vendor management, contract negotiations, and procurement processes
- Lead employee onboarding initiatives, ensuring smooth integration of new team members
- Implement AI-powered solutions for report generation, presentation development, and process automation
- Manage client relationship operations through CRM systems, maintaining high satisfaction levels
- Organize company events, workshops, and team off-sites from conception to execution
- Handle international travel logistics, including passport and visa coordination
- Streamlined daily operations by implementing process improvements, enhancing overall team productivity and operational efficiency.
- Trained and mentored new staff on standard operating procedures, ensuring compliance and knowledge retention across the team.
- Developed and maintained effective communication channels among departments, facilitating smoother workflows and collaboration.
- Analyzed operational metrics to identify areas for improvement, driving initiatives that enhanced service delivery and customer satisfaction.
Executive Assistant to Managing Director
Sarita Handa Exports Pvt. Ltd.
01.2025 - 09.2025
- Provided comprehensive executive support to the Managing Director of luxury home furnishings export company
- Managed complex calendar coordination across multiple time zones for international business operations
- Prepared executive presentations, reports, and correspondence using AI-enhanced tools
- Coordinated high-stakes meetings with international clients and stakeholders
- Streamlined administrative processes, reducing response time by implementing efficient systems
- Handled confidential matters with discretion and maintained executive office protocols
- Coordinated executive schedules and managed complex travel arrangements, enhancing operational efficiency and optimizing time management as well as being cost-effective.
- Developed and maintained comprehensive filing systems, ensuring prompt access to critical documents and improving organizational effectiveness.
- Facilitated effective communication between departments, streamlining processes and fostering collaboration across teams for improved project outcomes.
- Prepared detailed meeting agendas and minutes, contributing to informed decision-making and enhancing stakeholder engagement in strategic discussions.
- Assisted in the preparation of budgets and financial reports, supporting fiscal accountability and informed resource allocation decisions.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Senior Associate - Founder's Office
ESHS Group
08.2024 - 11.2024
- Served as a strategic partner to the Founder, managing day-to-day operations and special projects
- Coordinated cross-functional initiatives across multiple business verticals
- Prepared executive communications, presentations, and strategic documents
- Managed stakeholder relationships and facilitated key business meetings
- Spearheaded strategic initiatives to streamline operations, enhancing project efficiency and aligning team objectives with organizational vision.
- Conducted comprehensive research and analysis to support executive decision-making, contributing to the organization's long-term strategic objectives.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Executive Assistant
Optum Global Solutions (India) Pvt. Ltd.
Gurugram, Haryana, India
07.2022 - 05.2024
- Supported senior executives in the healthcare technology division with complex scheduling and operations
- Coordinated global meetings across the US, Europe, and the Asia-Pacific time zones
- Managed executive travel arrangements, expense reporting, and budget tracking
- Facilitated onboarding process for new leadership hires
- Created executive dashboards and reports using advanced Excel and PowerPoint
- Prepared detailed meeting agendas and minutes, ensuring all stakeholders remained informed and accountable for action items.
- Managed travel arrangements and logistics, optimizing travel schedules to align with executive priorities and reducing costs.
- Implemented process improvements for office operations, resulting in increased efficiency and a more organized work environment.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Manager CRM - Transport Department
JLL (Deputed at Mercer India Ltd.)
03.2021 - 07.2022
- Key Achievement: Successfully hosted the National Head Office for GSP PAN India operations
- Managed CRM operations for transportation services, ensuring 98% client satisfaction
- Oversaw vendor relationships, contract negotiations, and service delivery monitoring
- Coordinated logistics for 200+ employees across multiple locations
- Implemented process improvements that reduced operational costs by 15%
- Handled AMC management for fleet and infrastructure
Executive Assistant
HT Media Ltd.
08.2019 - 05.2020
- Key Achievement: Cleared 2 years of backlogged payouts for HT Contributors, resolving financial discrepancies
- Supported senior management in media operations with high-pressure deadlines
- Coordinated content planning meetings and editorial sessions
- Managed relationships with external contributors and vendors
Executive Assistant
UnitedHealth Group (Optum)
Gurugram, Haryana, India
09.2012 - 08.2019
- Provided 7 years of dedicated executive support to the senior leadership team
- Managed complex calendar coordination for executives overseeing 500+ employee operations
- Organised quarterly business reviews, town halls, and leadership off-sites
- Handled international & domestic travel arrangements, including visa processing for the US and Europe leaders
- Developed a reputation for reliability and proactive problem-solving
- Coordinated executive schedules, ensuring optimal time management and prioritization of high-impact meetings and engagements.
- Prepared detailed meeting agendas and minutes, ensuring all stakeholders remained informed and accountable for action items.
- Implemented process improvements for office operations, resulting in increased efficiency and a more organized work environment.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Executive Secretary
Naigara Power
New Delhi
03.2011 - 09.2012
- Supported C-suite executives in the energy sector with administrative and strategic operations
- Managed board meeting preparations, including agenda setting and minutes documentation
- Coordinated with government agencies and regulatory bodies
- Coordinated executive schedules and meetings, ensuring efficient time management and improved workflow within the organization.
- Streamlined document management processes, enhancing accessibility and reducing retrieval times for critical information.
- Developed and maintained effective communication channels among departments, fostering collaboration and timely project updates.
- Managed travel arrangements and itineraries, optimizing travel costs while ensuring minimal disruption to executive schedules.
- Prepared comprehensive meeting agendas and minutes, promoting accountability and clarity in follow-up actions and decisions.
Executive Secretary
NDTV 24x7
New Delhi
09.2008 - 02.2011
- Provided executive support in a fast-paced broadcast journalism environment
- Managed scheduling for news anchors and production teams
- Coordinated live broadcast logistics and studio operations support
- Coordinated executive schedules and meetings, ensuring efficient time management and improved workflow within the organization.
- Streamlined document management processes, enhancing accessibility and reducing retrieval times for critical information.
- Managed travel arrangements and itineraries, optimizing travel costs while ensuring minimal disruption to executive schedules.
- Developed and maintained effective communication channels among departments, fostering collaboration and timely project updates.
- Coordinated travel arrangements and bookings for executive staff.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
Executive Assistant to the CEO of HarperCollins
India Today Group
New Delhi
02.2004 - 09.2008
- Key Achievement: Organized registration and hosted 400+ VIP delegates at The Conclave
- Managed event logistics for India's premier thought leadership platform
- Coordinated with high-profile speakers, sponsors, and media personnel
- Handled executive communications and stakeholder management
- Streamlined executive schedules by coordinating meetings and travel logistics, enhancing productivity and time management for senior leadership.
- Managed complex correspondence and communication channels, ensuring timely responses and prioritization of key initiatives and stakeholder engagements.
- Developed and implemented office procedures that improved operational efficiency, leading to a more organized work environment for executive support.
- Collaborated with cross-functional teams to prepare briefing materials and reports, facilitating informed decision-making by the CEO and executive team.
- Maintained confidential records and sensitive information with the highest level of discretion, fostering trust and ensuring compliance with organizational policies.
- Mentored junior administrative staff, enhancing their capabilities and contributing to a cohesive and effective support team within the organization.
Education
IELTS Certification - English Language
10.2014
Diploma - Secretarial Functions, Business Practice & Computers
01.1989
Professional Certification - Typing & Shorthand
01.1989
Skills
Executive Support
Executive calendar management
Confidential information handling
Vendor relationship management
Document management systems
Project planning support
Team onboarding coordination
Expense reporting
CRM operations
Meeting coordination
Contract negotiation
Travel logistics management
Process improvement
Event planning
Cross-functional collaboration
Stakeholder relationship management
Administrative support
Executive support
Project management
Meticulous attention to detail
Strong problem solver
Accomplishments
- Successfully hosted National Head Office operations for GSP PAN India at JLL-Mercer
- Cleared 2 years of backlogged contributor payouts at HT Media
- Assisted in winning legal cases and ISO 9000 certification at Tata Timken
- Managed registration and hosting for 400+ VIP delegates at India Today Conclave
- Consistently recognised for reliability, efficiency, and proactive problem-solving across all roles
Timeline
Executive Assistant to Managing Director - Sarita Handa Exports Pvt. Ltd.
01.2025 - 09.2025
Executive Asst. Cum Assistant Manager - Operations - Habits 365 Greek
10.2024 - Current
Senior Associate - Founder's Office - ESHS Group
08.2024 - 11.2024
Executive Assistant - Optum Global Solutions (India) Pvt. Ltd.
07.2022 - 05.2024
Manager CRM - Transport Department - JLL (Deputed at Mercer India Ltd.)
03.2021 - 07.2022
Executive Assistant - HT Media Ltd.
08.2019 - 05.2020
Executive Assistant - UnitedHealth Group (Optum)
09.2012 - 08.2019
Executive Secretary - Naigara Power
03.2011 - 09.2012
Executive Secretary - NDTV 24x7
09.2008 - 02.2011
Executive Assistant to the CEO of HarperCollins - India Today Group
02.2004 - 09.2008
Loreto Commercial College - Diploma, Secretarial Functions, Business Practice & Computers
Pitmans - Professional Certification, Typing & Shorthand
British Council - IELTS Certification, English Language
PROFESSIONAL ATTRIBUTES
- Strengths: Exceptional organisational skills
- Proactive anticipation of executive needs
- Discretion with confidential information
- Adaptability to fast-paced environments
- Strong cultural sensitivity
- Excellence under pressure
- Work Style: Detail-oriented
- Deadline-driven
- Collaborative team player
- Self-motivated
- Continuous learner
- Tech-savvy with commitment to staying current with emerging tools
Love travelling, Home Deco, Music and Cooking
Highly collaborative and adaptable professional with a dynamic approach and a proven ability to learn quickly. Committed to continuous growth through active learning, skill enhancement, and staying aligned with evolving industry trends—both professionally and personally.
References
References available upon request
PROFESSIONAL ATTRIBUTES
- Strengths: Exceptional organisational skills
- Proactive anticipation of executive needs
- Discretion with confidential information
- Adaptability to fast-paced environments
- Strong cultural sensitivity
- Excellence under pressure
- Work Style: Detail-oriented
- Deadline-driven
- Collaborative team player
- Self-motivated
- Continuous learner
- Tech-savvy with commitment to staying current with emerging tools
Love travelling, Home Deco, Music and Cooking
Highly collaborative and adaptable professional with a dynamic approach and a proven ability to learn quickly. Committed to continuous growth through active learning, skill enhancement, and staying aligned with evolving industry trends—both professionally and personally.