Juliet Christie Alex
Mumbai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Administrator
CKM Academy
Borivali, Mumbai
01.2020 - Current
- Assisted in the development of new administrative systems, procedures and policies.
- Assisted with budget preparation and tracking of expenses.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Designed forms and templates to streamline workflow processes within organization.
- Updated databases with new employee information, job changes and terminations.
- Responded promptly to customer complaints in a professional manner.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Coordinated meetings, conferences, travel arrangements.
- Maintained filing system for important documents such as contracts and invoices.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Compiled statistical data from various sources for analysis.
- Answered incoming calls and responded to customer inquiries.
- Performed data entry tasks into computer databases from paper documents.
- Provided technical assistance with computer hardware and software issues when needed.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Facilitated communication between departments to support project completion and goal achievement.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
HEAD OF BUSINESS OPERATIONS
WhiteLines Technologies
Viman Nagar, Pune
01.2021 - 08.2021
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Oversaw company operations, customer service, resource management and profitability.
- Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Directed business operation processes and developed policies.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Collaborated with senior management on strategic planning efforts related to growth initiatives.
- Coordinated training programs designed to enhance employee knowledge of operational procedures.
- Managed financial budgets and allocated resources accordingly to achieve desired results.
- Performed root cause analysis on operational issues in order to develop corrective actions.
- Developed relationships with external vendors to support the needs of the organization.
- Evaluated existing systems and processes for effectiveness in order to identify areas for improvement.
- Maintained a comprehensive understanding of industry trends and competitive landscape.
SECONDARY TEACHER
Ryan International School, ICSE
Malad, Mumbai
07.2015 - 04.2016
- Teaching Physics to Grade IX and X
- Preparing interactive class activities
- Co-handling school events.
BUSINESS DEVELOPMENT ENGINEER
SMEC Automation Pvt. Ltd
Mumbai
05.2014 - 02.2015
- Possessing the financial acumen and commercial flair needed to understand diverse market
- Identify potential opportunities and new clients in the automation sector
- Ensuring that the automation projects are financially viable
- Framing marketing strategies and meeting the clients directly and over phone.
Education
B.E. in Instrumentation and Control Engineering -
Unknown
01.2013
HSC -
Greets Public School
Kochi, KeralaSSLC -
Hail Mary EMHSS
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Problem Solving
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
- Attention to Detail
- Deadline Adherence
- Resourceful and Analytical
- Team Building and Leadership
- Relationship Development
Languages
English
First Language
Malayalam
Beginner
A1
Hindi
Beginner
A1
Timeline
HEAD OF BUSINESS OPERATIONS
WhiteLines Technologies
01.2021 - 08.2021
Administrator
CKM Academy
01.2020 - Current
SECONDARY TEACHER
Ryan International School, ICSE
07.2015 - 04.2016
BUSINESS DEVELOPMENT ENGINEER
SMEC Automation Pvt. Ltd
05.2014 - 02.2015
B.E. in Instrumentation and Control Engineering -
Unknown
HSC -
Greets Public School
SSLC -
Hail Mary EMHSS
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