Juliet Dias

-Successfully manage end-to-end recruitment activities for the organization, ensuring timely and effective fulfillment of staffing requirements.

- Develop and implement innovative recruitment strategies to attract top talent, resulting in a significant increase in candidate quality.

- Collaborated with hiring managers to understand job requirements and expectations.

- Conduct interviews, assess candidates' qualifications, and provide recommendations to hiring managers.

- Maintain and update applicant tracking system (ATS) and recruitment database to streamline the recruitment process.

- Build and maintain relationships with external recruitment agencies to ensure a steady pipeline of qualified candidates.

- Assisted with onboarding and orientation of new hires to expedite acclimatization process.

- Negotiated salary offers and employment terms, resulting in successful hires while adhering to budget constraint

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Defined and implemented quality initiatives to reduce risk.
• Addressed non-conformance issues, pausing production to correct errors.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

• Created solutions for customers to satisfy specific needs, quality and budget.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Trained and mentored junior staff on customer service strategies and techniques.
• Managed customer relations through communication and helpful interactions.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Promoted available products and services to customers during service, account management, and order calls.
• Increased efficiency and team productivity by promoting operational best practices.