Julieta Osorio
Carmel
Summary
Dedicated and Enthusiastic Customer Assistant working to provide quality care for ultimate customer satisfaction. Organized and experienced in properly handling customer inquiries and transactions, specially the trouble ones! I understand the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
12
12
years of professional experience
Work History
Server/Assistant Bartender
Roma Ristorante
Carmel, IN
01.2024 - Current
- Implemented efficient table turnover strategies, improving overall service flow during peak hours.
- Monitored guest needs proactively, contributing to a welcoming and attentive dining atmosphere.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Server
Muldoon's, Carmel
Carmel
04.2022 - 06.2024
- Worked shoulder to shoulder with all of my teammates focusing in ensure the highest level of service.
- And the greatest experience for each of our customers. Helped to train new employees when needed. Utilized excellent multitasking skills. Worked to ensure an attractive sales environment and assisted in the setup of visual displays. Used excellent time management skills to ensure that orders were received on time.
Costumer service rep.
IUH, Carmel
Carmel
08.2023 - 05.2024
- Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Gathering patient personal and billing information for database entry and scheduling.
- 1. Connect to Promise
- 2. Oral Communications
- 3. Written Communications
- 4. Customer Relations
- 5. Problem Solving
- 6. Independent Judgment
INTERSHIP-Creative assistant
RSS Marketing, Merida, Venezuela
Merida, Venezuela
01.2017 - 11.2018
- Worked to support the chief creative officer with day-to-day tasks.
Creative officer
Global Ideas, Merida-Venezuela
Merida, Venezuela
09.2013 - 01.2018
- Worked with creative teams to accomplish 100% client satisfaction. Assisted with all aspects of the creative process from concepts to design and execution. Researched trends and provided creative input about color and design for all kind of formats needed by clients. Collaborated with other creative professionals to create solutions personalized for our client's communication problems.
Education
Associate of Arts - Technology Design
Ivy Tech Community College of Indiana
Indianapolis, IN10-2026
G.E.D -
Wahington Town Ship Adult Education
Indianapolis10.2021
Audio Visual Arts
ULA University of the Andes
Merida, Venezuela11.2018
Skills
- Microsoft Office
- Creative
- Costumer service
- Ability to Work in a Team
- Communication
- Responsible and trustworthy
LANGUAGES
Spanish
English
French
INTERESTS
Fashion designer: Created fashion pieces and fashion looks for family, friend., Decoration, crafting and design.
Timeline
Server/Assistant Bartender
Roma Ristorante
01.2024 - Current
Costumer service rep.
IUH, Carmel
08.2023 - 05.2024
Server
Muldoon's, Carmel
04.2022 - 06.2024
INTERSHIP-Creative assistant
RSS Marketing, Merida, Venezuela
01.2017 - 11.2018
Creative officer
Global Ideas, Merida-Venezuela
09.2013 - 01.2018
Audio Visual Arts
ULA University of the Andes
Associate of Arts - Technology Design
Ivy Tech Community College of Indiana
G.E.D -
Wahington Town Ship Adult Education