Juliette Pena
Chesterton
Summary
Adaptable Registration Manager known for driving process improvements in patient registration. Strong skills in data entry and quality assurance, contributing to enhanced communication across healthcare and production teams and elevated patient satisfaction.
Overview
11
11
years of professional experience
Work History
Registration Manager-Emergency Department
Northwest Health Hospital
Valparaiso
06.2021 - Current
- Managed patient registration processes to ensure accurate data entry and compliance.
- Trained new employees on registration systems and hospital policies for seamless onboarding.
- Collaborated with healthcare teams to enhance communication regarding patient information needs.
- Resolved customer service issues related to registration processes.
- Implemented security protocols to protect confidential information collected during registration.
Quality Control Analyst
FedEx
South Bend
02.2020 - 04.2021
- Conducted quality inspections on incoming and outgoing shipments.
- Collaborated with cross-functional teams to resolve quality issues.
- Participated in regular meetings with management team members discussing progress towards achieving company objectives related to product excellence.
- Identified quality problems and recommended solutions.
- Monitored production processes to ensure compliance with safety regulations.
Merchandiser
PepsiCo
Riverbank
08.2019 - 12.2020
- Managed product displays to enhance brand visibility and attract customer attention.
- Conducted regular inventory audits to maintain accurate stock levels and prevent shortages.
- Assisted in the development of promotional materials for new product launches.
- Analyzed market trends to adapt merchandising strategies and improve sales effectiveness.
Repair Coordinator
AbelCine
Burbank
04.2015 - 06.2019
- Coordinated repair schedules to optimize workflow and resource allocation.
- Managed communication between clients and technicians for repair updates.
- Created and maintained a database of service requests, repairs, and customer information.
- Assisted in responding to customer inquiries and complaints concerning repair services.
- Performed administrative duties such as filing paperwork and preparing documents.
Education
Associate of Science - Surgical Technician
Ivy Tech Community College of Indiana
Indianapolis, IN08-2025
Associate of Applied Science - Production Management
Flashpoint Academy
Chicago, IL06-2011
Skills
- Surgical procedures
- Medical terminology
- Patient care
- Quality assurance
- Data entry
- Team collaboration
- Vendor negotiation
- Software knowledge
- Operational reporting
- Critical thinking
Timeline
Registration Manager-Emergency Department
Northwest Health Hospital
06.2021 - Current
Quality Control Analyst
FedEx
02.2020 - 04.2021
Merchandiser
PepsiCo
08.2019 - 12.2020
Repair Coordinator
AbelCine
04.2015 - 06.2019
Associate of Science - Surgical Technician
Ivy Tech Community College of Indiana
Associate of Applied Science - Production Management
Flashpoint Academy