JULIO BERNAL
Crown Point
Summary
Dynamic training leader with a proven track record at Panda Express, excelling in talent development and operational compliance. Expert in coaching and mentoring, I resolved guest complaints and enhanced service quality, driving a significant increase in customer satisfaction. Skilled in time management and food safety, I fostered a culture of excellence.
Overview
26
26
years of professional experience
Work History
TRAINING LEADER
PANDA EXPRESS
01.2024 - Current
- Trained and mentored associates and managers to enhance operational proficiency.
- Coordinated ongoing training in cash handling, food safety, and store operations.
- Maintained and enforced compliance with all company standards.
- Investigated and resolved complaints related to food quality and service.
GENERAL MANAGER
PANDA EXPRESS
01.2010 - 01.2024
- Coordinated sales, hiring, scheduling, and marketing to optimize store operations.
- Controlled food and labor costs to enhance profitability.
- Managed store maintenance, repairs, contractors, and vendor relationships.
- Monitored compliance with health regulations to ensure operational standards.
CREW TRAINER
GAYLORD PALMS RESORT IN ORLANDO,FL
Orlando
01.2003 - 01.2010
- Resolve guest complaints
- Train and certify new hires
- Coordinate parties and special events
ASSISTANT MANAGER
GARIBALDI MEXICAN RESTAURANT
01.1999 - 01.2003
- Enforced opening and closing procedures to ensure operational efficiency.
- Monitored cash handling, food orders, health regulations, food preparation, and serving standards.
- Resolved customer complaints promptly to enhance satisfaction.
- Trained all new hires in company protocols and best practices.
Education
ASSOCIATE DEGREE - LIBERAL ARTS
MORTON COLLEGE
Skills
- Coaching and mentoring
- Active listening
- Talent development
- Time management
- Reading comprehension
- Service orientation
- Problem solving
Affiliations
- Tony Robbins
- Landmark
- Creser
Timeline
TRAINING LEADER
PANDA EXPRESS
01.2024 - Current
GENERAL MANAGER
PANDA EXPRESS
01.2010 - 01.2024
CREW TRAINER
GAYLORD PALMS RESORT IN ORLANDO,FL
01.2003 - 01.2010
ASSISTANT MANAGER
GARIBALDI MEXICAN RESTAURANT
01.1999 - 01.2003
ASSOCIATE DEGREE - LIBERAL ARTS
MORTON COLLEGE
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