Julious Masih
ASSITANT MANAGER
Mhow
Summary
Dedicated banking and financial services professional with 10 years of progressive experience across customer service, operations, procurement, and compliance roles. Currently serving as an Assistant Manager at HDFC Bank, I excel in enhancing customer satisfaction, driving operational efficiency, and ensuring adherence to regulatory and internal policies. Proficient in financial analysis, KYC and AML compliance, and customer relationship management, I bring a strategic mindset combined with hands-on expertise in optimizing processes and boosting service quality. My background also includes procurement management and financial operations within a prestigious defense institution, showcasing versatility and precision in handling diverse responsibilities. Known for my strong analytical skills, effective communication, and commitment to continuous growth, I am eager to leverage my capabilities to contribute to organizational success in the dynamic financial sector.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Manager
HDFC Bank Ltd
09.2022 - Current
- Elevated the overall customer experience by proactively addressing concerns or complaints in a timely manner.
- Manage and deepen customer relationships by providing personalized banking solutions tailored to individual client needs, including savings, investments, loans, and insurance products.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Ensure strict adherence to KYC (Know Your Customer), AML (Anti-Money Laundering), and bank compliance guidelines during account opening and transactions.
Accounts and Procurement Assistant
Army War College
05.2018 - 09.2022
- Company Overview: Category 'A' training institution of Indian Army
- Procurement of quality goods and services for the organization.
- Creation and evaluation of bids technically and financially of bids on e-procurement portals.
- Preparation of yearly budget.
- Inventory management.
- Category 'A' training institution of Indian Army
Bank Kiosk and Aadhaar Operator
Divy Financials
05.2015 - 04.2018
- Opening of Bank Accounts.
- Cash Deposits, Money Transfer and Withdrawals.
- Aadhaar enrollments and updations.
Education
Bachelors of Commerce -
Bherulal Patidar Govt PG College
08.2014 - 10.2017
Diploma in Computer Applications - undefined
Rajiv Gandhi Computer Saksharta Mission
06.2013 - 11.2013
Skills
Financial data analysis
Financial compliance management in banking
Proven service delivery skills
Prioritization and scheduling
KYC and AML proficiency
Client relationship management
Regulatory adherence
Cash handling
Problem solving
Sales strategies
Business administration
Certification
Certificate in Financial Accounting (Tally), 03/01/19, 06/01/19
Personal Information
Date of Birth: 08/05/96
Timeline
Assistant Manager
HDFC Bank Ltd
09.2022 - Current
Accounts and Procurement Assistant
Army War College
05.2018 - 09.2022
Bank Kiosk and Aadhaar Operator
Divy Financials
05.2015 - 04.2018
Bachelors of Commerce -
Bherulal Patidar Govt PG College
08.2014 - 10.2017
Diploma in Computer Applications - undefined
Rajiv Gandhi Computer Saksharta Mission
06.2013 - 11.2013