Juluri Naga Jyothi

• Acted as a Data Assessment Reviewer, validating the criticality of in-scope data assets and ensuring appropriate data governance processes were initiated in accordance with asset value and sensitivity.
• Led Schrems II Assurance Reviews by evaluating cases that triggered Transfer Impact Assessments (TIAs); managed completion of TIAs using approved offline Excel templates in compliance with global data transfer requirements.
• Engaged directly with users to provide guidance and corrective actions when Transfer Impact Assessments (TIAs) were found to be non-compliant with GDPR requirements, ensuring alignment with regulatory standards.
• Conducted analysis to identify missing legal entities in the data privacy tool; collaborated with global legal teams to validate and confirm the need for their inclusion, ensuring accurate and complete entity representation.
• Gathered pre-requisites for inclusion of new entities to DataPrivacy tool and coordinated with the product team to ensure accurate and timely addition of validated entities.

Business Analyst:

• CRM NEXT - Customer Relationship Management - Developing and maintaining corporate relationships for the accomplishment of group objectives by the generation of business.
• Project Description: Developing and maintaining corporate relationships for the accomplishment of group objectives by the generation of business. The escalation of unresolved requests to ensure fast closures. It is a cloud-based customer relationship management solution that helps businesses manage customer-related processes, from lead capture to post-sales.
• Automation of Service Requests functionality: Creation of FD, Insta credit card Feature, Status change of Account, Cheque Book Request, Closure of FD Service Requests are Automated hence there is no manual intervention required.
• Took a crucial role in the project of Adding Chat Feature from which 1200+ requests being serviced each day to enhance the customer service helping in providing vast and rich experience of customer’s service.
• Offering instant credit cards to customers having fixed deposits with ICICI bank: With this feature all the existing fixed deposit holders will be able to apply for the Bank’s Credit Card making the process easier to customer and generate more revenue to the organization.
• Launching the functionalities on upgraded version of Internet Banking.
• Offering Travel Cards to customers through Mobile Application.
• 100+ modifications in the existing Functionalities.
• Submission of 15G/H to customers via internet banking.

• Branch Operations Manager: working as a branch operation manager, Handled customer complaints, Performed internal audits to ensure efficient banking operations, Prepare Weekly and quarterly operations reports.
• Post getting information through EDD, Identification, reviewing and freezing of lottery/fraud/MLM accounts as and when required.
• Conducted KYC/CDD for corporate and retail clients and ensured compliance with local KYC requirements, Escalated cases with sufficient investigation notes and supporting documentation for level2 or SAR filing.
• Contributed to periodic AML review for high profile opened accounts.

• Customer Service Manager: Working as a Customer Service Manager where providing Excellent Service within the bank.
• Identify Opportunities for productivity, efficiency, and quality, Ensure Bank policies, Procedures, and control and Compliance requirements have been complied.
• Ensuring branch day to day operations with 100% compliance on daily basis.

• KYC Analyst: Processing KYC filtration process for Customers of ICICI Bank UK PLC.
• Preparing the final MIS report and mailing to the concerned officials in India and UK.
• Coordinating with the branches of ICICI Bank in UK.
• Knows the norms and procedures for NRI Banking and international Banking operations as part of AML & OFAC team for Operations UK.
• Checking the quality of the processing using various tools like World Tracker, E-identity checking, AMLock etc.