Junaid Akhtar

• Manage event coverages such as photos, videos, audio interviews and live streaming
• Worked with media outlets to publicize events
• Worked with the marketing team to provide with content for social media content curation
• Assisted in event planning for 50+ cultural events such as open mics, storytelling, and writers' retreat.

My role as a Program Manager was to define/identify the problem and building analytical frameworks to help operations to streamline the process and identify gaps in existing process by extracting and analyzing the business data, developing metrics and liaising with cross functional team(s).

Along with a number of other tasks and commitments, I was responsible for collaborating cross-functionally with tech and non-tech teams and managing the programs to streamline process and find out ways to reduce AHT/Defects for organization to manage daily operations.

My job as a support engineer in continuous improvement was to establish core systems with fine metrics, improve AA learning and development, oversee the performance of all 33 teams under the same organization, standardize procedures through automation using SQL, R and Python and encourage engagement across the business.

• In order to create/improve new Node Launch and Technology service setup activities that met strict SLAs, it was my responsibility as a programmer analyst to meddle with multiple business, operations, and technology partners
• In order to promote innovation and the adoption of best practices, I closely collaborated with support engineers from the Node Launch & Automation team, Technology Service teams, and Operations team and worked as a BI CO-Owner for numerous programmes that are automated and delivered from beginning to end while adhering to all leadership principles.

• I dealt with any potential issues that would have impacted customer satisfaction and operational continuity and facilitated the effective information sharing between multiple stakeholders (Trans Carriers, Hubs, and Warehouses)
• I handled and delivered projects end to end, dive deep and ownership has led my ability to identify process gaps and invent solutions along with Vendor management and Cost Saving Strategies for the Improvement of Network Operations Health.