Junaid Anwar Shaikh
Pune
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
2026
2026
years of professional experience
Work History
Sales Manager & Merchandiser
Malabar Gold and Diamonds
2023 - Current
- Led a team of sales representatives to achieve monthly and quarterly revenue targets.
- Implemented effective sales strategies to boost overall store performance.
- Analyzed market trends and competitor activities to refine sales tactics.
- Resolved customer complaints and ensured high satisfaction levels.
- Reviewed and adjusted sales processes to improve efficiency and effectiveness.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Implemented stock replenishment planning to ensure product availability during peak seasons.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Customer Relations Manager
Bluestone Jewellery and Lifestyle Pvt Ltd
2021 - 2023
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Developed and implemented customer relations policies and procedures.
- Consulted with customers to resolve service and billing issues.
- Resolved escalated customer service issues in a timely manner.
- Delivered solution-based strategies to customers to solve pending issues on accounts.
- Addressed inquiries from clients and department team members.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
Assistant Sales Manager
Malabar Gold and Diamond
2016 - 2021
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Provided training on product features, benefits and use cases for internal staff members.
- Presented products and features to customers, responded to concerns, and redirected objections.
- Monitored competitors' activities to maintain current knowledge of market conditions.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
Senior Supervisor
Kalyan Jewellers India Ltd
2014 - 2016
- Supervised daily operations to ensure smooth workflow and adherence to company policies.
- Implemented training programs for staff on product knowledge and customer engagement strategies.
- Conducted performance evaluations for team members to identify areas for improvement.
- Analyzed sales data to inform inventory management and product placement decisions.
- Monitored customer feedback and adjusted service protocols to enhance satisfaction.
- Analyzed data to identify trends or opportunities for improvement.
Customer Service Representative
Aegis global Essar LTD
2013 - 2014
- Responded to customer inquiries promptly to ensure satisfaction and retention.
- Managed order processing and verified customer details for accuracy.
- Conducted follow-up calls to confirm resolution of customer issues.
- Utilized CRM systems to track customer interactions and improve service delivery.
- Monitored service quality and identified areas for improvement.
- Facilitated training sessions for new hires on customer service protocols.
Education
B. Com -
Pune University
12.2018
Diploma in Information Technology -
Kasegaon Educatione society Polytechnic
Lohegaon, Pune03.2014
10+2 Passed -
NSB College
Yerwada, Pune03.2011
Skills
- MS Word
- MS Excel
- Photoshop
- MS Power Point
Languages
- Hindi
- English
- Marathi
Hobbies and Interests
- Love to Swim
- Reading Novels
- Trek and Adventures
- Social Activities
- Football
Disclaimer
I, Junaid Anwar Shaikh, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Anwar Shaikh
- Date of Birth: 06/22/93
- Nationality: Indian
- Marital Status: Married
Timeline
Sales Manager & Merchandiser
Malabar Gold and Diamonds
2023 - Current
Customer Relations Manager
Bluestone Jewellery and Lifestyle Pvt Ltd
2021 - 2023
Assistant Sales Manager
Malabar Gold and Diamond
2016 - 2021
Senior Supervisor
Kalyan Jewellers India Ltd
2014 - 2016
Customer Service Representative
Aegis global Essar LTD
2013 - 2014
B. Com -
Pune University
Diploma in Information Technology -
Kasegaon Educatione society Polytechnic
10+2 Passed -
NSB College