JUNAID KM
Aviation Trainer
Malappuram
Summary
Seeking a challenging opportunity with your organization where my knowledge, skill and potentials can be extensively applied and allows me to learn new environments and concepts for my career growth.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Analyst - Inflight Operations
United Airlines
Delhi
02.2023 - Current
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Researched and adopted new technologies to add value to existing offerings.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Customer Services Agent
Qatar Airways
Ahmedabad
10.2021 - 02.2023
- Facilitated communications through management of inbound and outbound customer calls.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
IATA Trainer
Vision School Of Aviation
Malappuram, Kerala
01.2020 - 09.2021
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
Junior Executive Faculty
Alhind Academy
Kozhikode, Kerala
06.2018 - 12.2019
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Introduced standardized training for cohesive learning environments.
- Tracked attendance and evaluated progress for assigned trainees.
Professional Trainer
Junior Chamber International - JCI
01.2020 - Current
Education
Bachelor Degree of Arts - Tourism Studies
Indira Gandhi National Open University (IGNOU)
Delhi 06.2016 - 07.2019
Professional Diploma - IATA Foundation in Travel And Tourism With Galileo
Alhind Academy
Kerala 06.2016 - 12.2016
Professional Diploma - IATA Air Cargo Introductory
Alhind Academy
Kerala 06.2017 - 12.2017
GDS - Galileo
Alhind Academy
Kerala 09.2016 - 09.2016
Higher Secondary -
State Board of Higher Secondary
Education
06.2014 - 05.2015
Secondary School Leaving Certification -
State Board of Secondary
Education
06.2012 - 05.2014
Skills
Microsoft Office: Word, PowerPoint, Excelundefined
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 40 in the development of Professional etiquette.
Certification
Speech craft Training for JCI
Timeline
Analyst - Inflight Operations
United Airlines
02.2023 - Current
Customer Services Agent
Qatar Airways
10.2021 - 02.2023
Speech craft Training for JCI
07-2021
Professional Trainer
Junior Chamber International - JCI
01.2020 - Current
IATA Trainer
Vision School Of Aviation
01.2020 - 09.2021
Junior Executive Faculty
Alhind Academy
06.2018 - 12.2019
Professional Diploma - IATA Air Cargo Introductory
Alhind Academy
06.2017 - 12.2017
GDS - Galileo
Alhind Academy
09.2016 - 09.2016
Bachelor Degree of Arts - Tourism Studies
Indira Gandhi National Open University (IGNOU)
06.2016 - 07.2019
Professional Diploma - IATA Foundation in Travel And Tourism With Galileo
Alhind Academy
06.2016 - 12.2016
Higher Secondary -
State Board of Higher Secondary
Education
06.2014 - 05.2015
Secondary School Leaving Certification -
State Board of Secondary
Education
06.2012 - 05.2014
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