Junaid Qureshi

Documented research findings to support risk-based investigation (RBI) , and resolution to
escalated fraud incidents after EDD (Enhanced Due Dilighence).

Ongoing reviews of customer accounts, identifying changes in behavior indicative of
potential money laundering risks. SAR Report. Money Muliung, ML Associations.

Maintained up-to-date knowledge about emerging trends in financial crime, sharing insights
with team members for continuous improvement initiatives.

Strengthened AML compliance by conducting thorough risk assessments and monitoring
transactions.

• Backed billing disputes for users involved in fraud disputes and credit score checks. Liaison
  with the Credit Team to ensure the user's credit score remains intact. Assisting in billing
  disputes and other queries for the Customers ensuring timely processing and updating records
  following SOPs and timely escalation on real time.

• Backend process in domestic operations in online trading firm Upstox account opening and verification process as per CKYC regulations set by the SEBI.

• Customer Care executive for client billing giving benefits to Customers their claim policy and all insuring records updated as per proper policy and following the proper client SOP
• Timely escalation involved to ensure every case getting closed as per the timelines