JUNAID SAYED
MUMBAI
Summary
- Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
- Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Front Desk Receptionist
Hotel Sapna Marines
Mumbai
03.2018 - 02.2020
- Greeted guests warmly and provided information about hotel services.
- Coordinated check-in and check-out processes for guests efficiently.
- Assisted guests with reservations and special requests.
- Managed phone inquiries and directed calls to appropriate departments.
- Handled guest complaints professionally and escalated issues to management.
- Processed payments and maintained accurate financial records daily.
- Collaborated with housekeeping to ensure room readiness for arrivals.
Front Desk Receptionist
The Fountain Inn
Mumbai
10.2020 - 05.2023
- Greeted guests warmly and provided information about hotel services.
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated check-in and check-out processes for guests efficiently.
- Maintained organized front desk area and ensured cleanliness.
- Assisted guests with reservations and special requests.
- Handled guest complaints professionally and escalated issues to management.
- Processed payments and maintained accurate financial records daily.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Warehouse Manager
Celltel Middle East LLC
Dubai
06.2023 - 03.2026
- Managed daily operations of warehouse activities and logistics.
- Oversaw order fulfillment processes to ensure timely dispatching of goods.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Coordinated shipping schedules and delivery logistics with vendors.
- Organized inventory and maintained optimal stock levels.
- Supervised staff to ensure compliance with safety procedures.
- Generated warehouse shipping documents, packing lists and invoices.
Front Desk Receptionist
The Fountain Inn
Mumbai
07.2026 - Current
- Warmly greeted guests, offering detailed information on hotel services.
- Coordinated guest check-in and check-out processes seamlessly.
- Assisted guests with reservations and special requests.
- Managed phone inquiries, directing calls to appropriate departments to enhance guest service.
- Addressed guest complaints professionally and escalated unresolved issues to management for timely resolution.
- Processed payments and maintained accurate financial records daily.
- Maintained a clean and organized front desk area.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Sorted and filed invoices by date to ensure accurate record-keeping. for accounting department by date stamping and filing by vendor code to streamline record-keeping.
Education
Higher Secondary Certificate -
Lilavati Lalji Dayal High School & Juniour College
Mumbai,India03-2014
Skills
- Guest relations
- Payment processing
- Reservation management
- Complaint resolution
- Front desk operations
- Customer service
- Team collaboration
- Expense reporting
- Cash handling
- Basic accounting
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Marathi
Elementary (A2)
A2
Timeline
Front Desk Receptionist
The Fountain Inn
07.2026 - Current
Warehouse Manager
Celltel Middle East LLC
06.2023 - 03.2026
Front Desk Receptionist
The Fountain Inn
10.2020 - 05.2023
Front Desk Receptionist
Hotel Sapna Marines
03.2018 - 02.2020
Higher Secondary Certificate -
Lilavati Lalji Dayal High School & Juniour College