JUNED AZMI
Virar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Marketing Executive
Hotel Orritel West
Mumbai
12.2023 - Current
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Analyzed customer feedback to improve the quality of services.
- Conducted market research to identify consumer trends and preferences.
- Maintained an up-to-date database of customers' contact information.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
Front Office Executive
Hotel Orritel West
Mumbai
09.2016 - 12.2023
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Processed reservations by inputting customer information into computer system.
- Responded to inquiries and room requests made online, by phone, and via email.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Adhered to company policies and procedures when performing job duties.resolution.
Education
HSC in Arts -
Valia College
Mumbai06-2012
SSC -
Cosmopolitan Barfiwala High School
Mumbai06-2009
Skills
- Energetic and willing to learn
- Hard worker and Team player
- Excellent communication skills
- Patience and Planning skills
Personal Detals
- Date of birth: 11/03/1993
- Nationality: Indian
Languages
- Hindi
- English
- Marathi
Hobbies
- Travelling
- Listening to music
Timeline
Marketing Executive
Hotel Orritel West
12.2023 - Current
Front Office Executive
Hotel Orritel West
09.2016 - 12.2023
HSC in Arts -
Valia College
SSC -
Cosmopolitan Barfiwala High School
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