Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Juned Qureshi

Pune

Summary

Result -oriented Operations Manager offering over 5 years of experience and proven success in Asset Management, F&O, and leadership. Experience in day to day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Customer and business outcome focused leader. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Skilled in working under pressure and adapting the changes and challenges to best enhance the organizational brand. Accomplished in building high-performing teams and inspiring staff to achieve goals. Team minded individual works well with senior stakeholders and effectively prioritized tasks. Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics. Take-charge professional delivering executive support and team leadership to business operations. Broad experience includes People & Process management, such as accounts payable, accounts receivable, database management, E2E supply Change management.

Overview

21
21
years of professional experience

Work History

Operations Manager

IBM
Pune
02.2016 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Prepared annual budgets with controls to prevent overages
  • Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Cost efficiency by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Reviewed operations reports to understand numbers and trends
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
  • Partnered with client to effectively manage and standardization of process
  • Advanced productivity KPIs to achieve key business goals and objectives
  • Identified procedure or process changes required to improve performance and productivity
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with team leaders on quality audits.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Measured and reviewed performance via KPIs and metrics.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Structured HR consulting services to support clients during organizational developments and changes.

Back Office Operations AFA (Adv. Financial Analyst)

Mphasis an HP Co.
Pune
12.2007 - 02.2016
  • Core Functions - Accounts Payable , Accounts Receivable , GL Accounting

Senior Processing Officer

Maersk Line
Pune
10.2003 - 12.2007
  • Worked in North American A/P and A/R team
  • Core Functions - Accounts Payable

Education

Master in Commerce -

Poona college
Pune

Bachelor in Commerce -

Poona college
Pune

Diploma in Advanced Software Technology -

CMC Ltd
Pune

Skills

  • Supply Chain Management
  • Work flow planning
  • Data analysis
  • Operations management
  • Cost reduction and containment
  • Project planning and development
  • Employee relations and conflict resolution
  • Business planning & Development
  • Cost reduction strategies
  • Process and People Management
  • Performance Evaluations
  • Project Management
  • Finance background
  • Building client relationship
  • Process Transitioning and solutioning
  • Employee Engagement
  • Performance monitoring
  • Business Planning
  • Workflow Optimization
  • Inventory Management
  • Organizational Management
  • Business Development
  • Process Improvement
  • Team Building/Leadership
  • Business and Operations Management
  • Cross-Functional Communication
  • Client Relations
  • Decision-Making
  • Strategic Planning
  • Goal attainment
  • Client Relationships
  • Operational Efficiency

References

References available upon request.

Timeline

Operations Manager

IBM
02.2016 - Current

Back Office Operations AFA (Adv. Financial Analyst)

Mphasis an HP Co.
12.2007 - 02.2016

Senior Processing Officer

Maersk Line
10.2003 - 12.2007

Master in Commerce -

Poona college

Bachelor in Commerce -

Poona college

Diploma in Advanced Software Technology -

CMC Ltd

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Juned Qureshi