Transportation Dispatcher
Reshma Tourist
Mumbai
03.2024 - Current
- Received and processed customer orders for transportation services.
- Monitored drivers' progress and updated customers on their shipment status.
- Assigned vehicles to drivers based on the type of goods being transported.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Provided support to drivers in regards to directions, paperwork.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Verified that all required documents were received prior to dispatch.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Researched alternate routes when necessary due to traffic or road conditions.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Generated reports for management review related to driver performance, delivery delays.
- Analyzed daily freight volumes and allocated resources accordingly.
- Updated company software systems as needed with current data pertaining to shipments and deliveries.
- Organized special requests from customers such as oversized loads or hazardous materials transports.
- Prepared invoices for billing purposes after confirming completeness of deliveries.
- Managed inventory of supplies used by drivers such as fuel cards, maps and communication equipment.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Effectively resolved complaints by working closely with customers.
- Responded to customer messages in regards to delivery issues.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
