Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Junied Ahamed I

Bangalore

Summary

Results-driven Network Engineer with extensive experience at Walmart, excelling in network troubleshooting and configuration. Recognized for enhancing team efficiency through effective communication and process improvement. Proven ability to manage complex network infrastructures, ensuring optimal performance and rapid issue resolution across thousands of retail locations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Engineer 2

Walmart
Bengaluru
05.2024 - Current
  • Provided technical support to users experiencing difficulties with their networks.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Monitored network performance and troubleshooted any issues that arose.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Monitored network usage and capacity to forecast future requirements and plan for expansions.
  • Experienced Networking Professional with hands-on expertise in configuring, deploying, and troubleshooting enterprise-level networking devices, including Juniper switches and access points, Cisco ENCS5412/K9 routers, Cisco Catalyst switches, and SD-WAN solutions. Strong understanding of Layer 2 technologies such as STP, VTP, and VLANs, as well as Layer 3 routing protocols including RIP, EIGRP, BGP, and MPLS and VRRP, HSRP, IP SLA's
  • Performed router and firewall deployments, including Cisco router replacements and configuration tasks.
  • Hands-on experience with Juniper switch replacements, including coordination with JTAC for troubleshooting and RMA processes.
  • Extensive involvement in Juniper access point installation, configuration, and issue resolution.
  • Conducted network troubleshooting, traffic analysis, and connectivity issue resolution across multi-vendor environments.
  • Proficient in subnetting, IP addressing, and network design best practices.
  • Collaborated with internal teams and vendor support to ensure minimal downtime during equipment replacements and upgrades.
  • Bravo Award Recipient – Recognized for quick learning of networking concepts and for being an efficient and valuable team contributor.
  • Successfully completed Cisco Certified Network Associate (CCNA) certification, demonstrating strong foundational knowledge in networking.
  • Actively monitored circuit down alerts using the SAONE portal and promptly reported incidents to ISPs such as AT&T, Verizon, Lumen, and Zayo.
  • Initiated and led vendor bridge calls to ensure swift troubleshooting and resolution.
  • Performed in-depth diagnostics including traceroutes, packet captures, and router configuration checks to assist with issue resolution and minimize downtime.
  • Hands-on experience managing and troubleshooting Starlink and Verizon Satellite connections, ensuring stable connectivity in remote and high-demand environments.
  • Actively worked on networking setups and support for distribution centers and warehouses, addressing both core and edge network issues.
  • Responsible for handling and monitoring network infrastructure across 10,000+ retail stores, ensuring uptime, performance, and rapid issue resolution at scale.
  • Coordinated directly with on-site technicians and store management to troubleshoot and resolve issues with networking devices.
  • Managed and restored operations for multiple down stores and distribution centers (DCs), ensuring minimal downtime and business continuity.
  • Provided real-time support during critical outages, demonstrating strong communication, prioritization, and troubleshooting skills under pressure.

Senior Analyst

Walmart
Bengaluru
01.2022 - 03.2024
  • Led meetings with stakeholders to discuss objectives and Process improvement.
  • Maintained updated knowledge base on industry trends and best practices.
  • Developed training materials for end users.
  • Provided technical support for existing reports, dashboards or other tools.
  • Worked on POS controllers setup and maintenance.
  • Resolved issues related to Ulearn.
  • Assisted with BYOD device enrollments.
  • Troubleshot various end-user devices to ensure smooth functionality.
  • Bravo Award Recipient – Recognized for being a quick learner, swiftly adapting to new process knowledge, and contributing by creating comprehensive Knowledge Base articles that enhanced team efficiency.

Technical Support Representative

IBM
Bengaluru
12.2019 - 09.2021
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Resolved escalated customer service issues in a timely manner.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Identified potential areas for improvement in existing products or services.
  • Provided training and guidance to junior staff members as needed.
  • Created reports on customer complaints and feedback for management review.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Collaborated with clients including American Express, Luminor, and AECOM, providing support and troubleshooting for critical technical issues.
  • Awarded Quality Champ for consistently adhering to processes and delivering timely issue resolutions.
  • Demonstrated flexibility and strong commitment to process documentation and compliance.
  • Proficient in using enterprise tools such as ServiceNow, Azure, Active Directory, JIRA, and Confluence.
  • Provided end-user support by troubleshooting computer hardware and software issues, including Outlook, Microsoft Teams, VPN connectivity, and other common desktop applications.

Education

Bachelor of Engineering - Civil Engineering

New Horizon College of Engineering
Bengaluru
09-2019

Skills

  • Network troubleshooting
  • Router configuration
  • Network monitoring
  • Documentation creation
  • System diagnostics
  • Effective communication
  • Process improvement
  • Customer service
  • Problem solving
  • Network configuration
  • Circuit management
  • EIGRP routing
  • Wireless networking proficiency
  • Wireless networks troubleshooting

Affiliations

  • Fitness Enthusiast – Passionate about maintaining physical and mental well-being through regular workouts and healthy living.
  • Aspiring Entrepreneur – Actively explores and works on startup ideas during free time, with a keen interest in innovation and problem-solving.
  • Automotive Enthusiast – Enjoys learning about cars and modifying vehicles for both performance and aesthetics.

Languages

English
First Language
Hindi
Elementary (A2)
A2
Kannada
Elementary (A2)
A2

Accomplishments

  • Bravo Award Recipient – Recognized for quick learning of networking concepts and for being an efficient and valuable team contributor.
  • Awarded Quality Champ in IBM for consistently adhering to processes and delivering timely issue resolutions.

Certification

  • Successfully completed Cisco Certified Network Associate (CCNA) certification

Timeline

Network Engineer 2

Walmart
05.2024 - Current

Senior Analyst

Walmart
01.2022 - 03.2024

Technical Support Representative

IBM
12.2019 - 09.2021

Bachelor of Engineering - Civil Engineering

New Horizon College of Engineering

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Junied Ahamed I