Junjha Ram
Jaipur
Summary
To secure a challenging position where I can utilize my humanities background and communication skills to improve service delivery and organizational growth while continuously expanding my professional expertise.
A dedicated Post-Graduate in Humanities with a specialization in Geography and professional training in BPO operations. Highly skilled in interpersonal communication and active listening, with a proven ability to connect with diverse groups of people. Bilingual in Hindi and English, I am eager to leverage my academic background and customer service certification to contribute to a growth-oriented organization.
Overview
6068
6068
years of post-secondary education
1
1
Certification
Education
Master of Arts (MA) - Geography
University of Rajasthan
Integrated BA-B.Ed - social sciences
Biyani College of Science & Management
Higher Secondary Education (Class XII) - Arts
RBSE Board
Skills
- Exceptional active listening
- Empathetic communication
- Public speaking
- Conflict Resolution
- Customer support (Voice/Non-Voice)
- Data entry
- Documentation
- CRM Basics
- Rapid learner
- Adaptable to new environments
- Strong interpersonal relationship building
- Disciplined
- Strong Work Ethic
- Team Collaboration
Certification
DDU-GKY Skill Development Programme, 3-Month Course, BPO (Non-Voice), Completed comprehensive training in the BPO sector, focusing on customer service excellence. Mastered non-voice support techniques, documentation, and professional email etiquette. Developed proficiency in handling complex customer queries and service resolution.
Languages
English
Intermediate
B1
Timeline
Master of Arts (MA) - Geography
University of Rajasthan
Integrated BA-B.Ed - social sciences
Biyani College of Science & Management
Higher Secondary Education (Class XII) - Arts
RBSE Board