Junkhna Hemnani

Change Management Project (I):
Created change, communication, training and adoption strategies (including plans)
Involved as CMO (Change Management Officer) to manage plans, risks and dependencies and change impact assessments
Leading planning and development of communication and training
Implementing business readiness plan and assessing the same
Manage resistance for successful change adoption
Identify critical reporting fields and implement in tool to report adoption status
Implemented agile methodology using Scrum framework
Leading sprint planning, reviews, retrospectives and daily scrums with development team
Worked closely with product management and technical stakeholders to clarify schedule, status and detail of each work item
Change Management Project (II):
Change process definition: Responsible for defining and documenting change management framework, review and testing standards. Prepare templates, share best practices and expertise from other projects
Conduct periodic review of process and manage smooth execution
Ensure standardization, reduce duplication and optimal usage of available resources
Change review and investigation: Responsible for tracking all projects and changes that need to be implemented and confirming cross impacts
Responsible for rollout and deployment of changes as per release plan on technology and process changes
Implement change communication plan (key timelines and milestones)
Create and manage changes on workflow tool (DevOps)

Transition Project Management:
Define project plan, tollgates, milestones, transition approach, project charter, budget, key stakeholders, governance structure, knowledge transfer plan
Supported in hiring, interviewing, onboarding activities
Carried out due diligence, maintained risk and action log, conducted fit gap analysis, established change control plan
Strategize transition plan and met client expectations on timelines and quality of transition
Received Extra Miler Award in April 2019, June 2019, January 2020 and Nov 2020

• Transforming processes from “as-is” to “to-be” with lift-transform-shift approach.
• Transformation Projects:.
• Lead a Robotics (Blueprism) project for well-known retail company for C2C area which has saved effort of 10 FTE in phase 1 of the project.
• Automated Cash reconciliation process which saved 8FTE and Invoicing process saving 6 FTE.
• Specialized in identifying robotics opportunities and leading the end to end project.
• Expert in service delivery and transformation, design and implementation of target operating models for credit to cash process.
• Expert in process consulting including performing process diagnostic study, best practice implementation, performing benchmarking study, etc.
• Participated and led in multiple process alignments, transformation project and standardization of processes to improve overall efficiency and effectiveness of accounts receivable function.
• Designed global process model for industries like manufacturing, retail, communications, etc.
• Providing transformation solutions which can be repeatable, sustainable and easy to implement.

• RPA project for HSBC for various business functions - Commercial Banking, Global Functions, Retail Banking and Wealth Management, Global Banking and Markets.
• Role - Business analyst and Project Manager.
• Involved in high level scoping, project planning, preparing business case and identifying FTE benefit.
• Stakeholder management and governance model – daily scrum, weekly business review and monthly business reviews.
• Conducted and tracked the BRD (business requirement document) sessions and played a role of Business Analyst.
• Supported Technical team with functional expertise during BRD, development, testing and go-live phase.
• As a result, realised FTE Benefit of 30+ and automated 1800+ reports with a 30 member team in the span of 6 months.

• Financial management for large project portfolios and client accounts with annual revenues of +$80M.
• Capabilities include:.
• Building complex financial models for project pricing and budget development.
• Create work breakdown structure, maintaining project pipeline, maintaining subcontractors and international resources time and expense and closing projects.
• Forecasting and profitability and advising project managers on management of key metrics.
• Foreseeing risks proactively and bring solutions to mitigate risks by keeping all key stakeholders informed.
• Variance analyses of actual to plan for fees, schedules, and billings.
• Skillful presentation and explanation of results to business owners is a significant capability.
• Managing and controlling cost and schedule baselines including Estimate to complete and Estimate at complete projections.
• Reviewing contracts and monitoring project management activities for compliance.
• Controlling financial aspects of contracts for risk management including oversight of change request process.

· Received SPOT Award in month of November, 2015.

· Received APPLAUSE Award in month of August, 2015.

· Received EXTRA MILER Award in month of January, 2018.

• Analysing credit risk of Customers.
• Collections on Invoices, managing Unapplied Cash, Unapplied Credit, Bad Debt Invoice Write Off.
• Managed a vast range of 450 US Customers.

• Collect and recover customer receivables and debt.
• Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information and provide resolutions, process timely cash application, while maintaining a professional relationship with the client and their debtors.